Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Coventry City Council
Council House, Earl Street
Coventry
CV15RR
UK
Contact person: Rob Amor
Telephone: +44 2476971956
E-mail: rob.amor@coventry.gov.uk
NUTS: UKG33
Internet address(es)
Main address: www.coventry.gov.uk
Address of the buyer profile: www.csw-jets.co.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service
Reference number: COV-17770
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).
The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
532 921.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79720000
85300000
II.2.3) Place of performance
NUTS code:
UKG33
Main site or place of performance:
Coventry
II.2.4) Description of the procurement
Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS).
The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.
II.2.5) Award criteria
Quality criterion: Service Delivery
/ Weighting: 25
Quality criterion: Governance
/ Weighting: 15
Quality criterion: Partnerships
/ Weighting: 5
Quality criterion: Service Accessibility and Profile
/ Weighting: 5
Quality criterion: Implementation and Mobilisation
/ Weighting: 15
Quality criterion: Performance Monitoring and Impact
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
No tenders or no suitable tenders/requests to participate in response to open procedure
Explanation
An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-021264
Section V: Award of contract
Contract No: COV-17770
Title: Healthwatch Coventry Service and Independent Health Complaints Advocacy Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
11/04/2025
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Citizens Advice Mid Mercia
5311627
Swadlincote
UK
NUTS: UKF13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 532 921.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
11/04/2025