Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Torus62Ltd
Helena Central, 4 Corporation Street
St Helens
WA9 1LD
UK
Contact person: Carol Rabone
Telephone: +44 8006781894
E-mail: carol.rabone@torus.co.uk
NUTS: UKD
Internet address(es)
Main address: www.torus.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Rent Analytics Software
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Provision of rent analytical data services which utilises machine learning to manage its rent collection activities and analysis of areas of risk.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND)
II.2.4) Description of the procurement
Torus requires an Intelligent automated solution which prioritises income officer caseloads based upon risks of increasing customer debt, automates contact with low risk, low-level cases, and provides an integrated call handling and text messaging solution for those cases considered higher risk.
The solution is to integrate fully with QL, enabling activity records in real time, but also have the capability to integrate with other housing management systems.
The value stated on this Contract Notice includes 2 X12 month extensions and we are expecting to obtain savings by running this exercise.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
Option to extend for a further 2 x 12 months
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/RMP2B53KS2
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-029626
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/02/2025
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Voicescape Ltd
10440336
Unit 4 The Boatshed,, 22 Exchange Quays, Salford
Manchester
M5 3EQ
UK
NUTS: UKD
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
603 204.00
GBP
/ Highest offer:
1 281 600.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=939722376 GO Reference: GO-2025415-PRO-30174819
VI.4) Procedures for review
VI.4.1) Review body
Torus62Ltd
Helena Central, 4 Corporation Street
St Helens
WA9 1LD
UK
VI.5) Date of dispatch of this notice
15/04/2025