Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Greater London Authority
Kamal Chunchie Way
LONDON
E16 1ZE
UK
Contact person: Ilva Cunka
E-mail: ilvacunka@tfl.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://tfl.gov.uk
Address of the buyer profile: https://tfl.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Urban railway, tramway, trolleybus or bus services, and property developer and management company
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
GLA 82114 Appeal Services to Road User Charging
Reference number: GLA 82114
II.1.2) Main CPV code
75110000
II.1.3) Type of contract
Services
II.1.4) Short description
Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre.
GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
9 200 422.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
75100000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process.
The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack.
The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London.
The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority.
The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-036554
Section V: Award of contract
Contract No: GLA 82114
Title: Appeal Services for Road User Charging Schemes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/12/2023
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
London Councils Ltd
03037449
59 1/2 Southwark Street
London
SE1 0AL
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 9 200 422.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The date of conclusion of the contract is 05/12/2023 and the contract commencement date is 10/12/2023.
VI.4) Procedures for review
VI.4.1) Review body
Transport for London
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
In accordance with the Public Contracts Regulations 2015 (S.I. 2015/102), Part 3.
Please note that award decision notices (standstill letters) were issued following the completion of the ITT stage and a standstill period was observed.
This is the point at which the award decision was taken and at which the competitive procurement process concluded.
VI.5) Date of dispatch of this notice
15/04/2025