Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Herefordshire Council
Council Offices, Plough Lane
Hereford
HR4 0LE
UK
Contact person: Ms Aksana Hironak
Telephone: +44 1432383575
E-mail: aksana.hironak@herefordshire.gov.uk
NUTS: UKG11
Internet address(es)
Main address: https://www.herefordshire.gov.uk
Address of the buyer profile: https://www.herefordshire.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire
Reference number: DN753509
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:
1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre
The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.
The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 500 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
33000000
85000000
98000000
II.2.3) Place of performance
NUTS code:
UKG11
II.2.4) Description of the procurement
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:
1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre
The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.
The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 68
Quality criterion: Social Value
/ Weighting: 12
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-038091
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/03/2025
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Nottingham Rehab Limited (trading as NRS Healthcare)
Sherwood House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB
Coalville
UK
NUTS: UKG11
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 500 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Herefordshire Council
Hereford
UK
VI.5) Date of dispatch of this notice
22/04/2025