Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Peterborough City Council
Sand Martin House, Bittern Way
Peterborough
PE2 8TY
UK
Contact person: Mrs Jan Thistleton
Telephone: +44 1733864553
E-mail: Jan.Thistleton@peterborough.gov.uk
NUTS: UKH11
Internet address(es)
Main address: https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities
Address of the buyer profile: https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Lifeline / Community Alarms and connected Telecare
Reference number: DN678140
II.1.2) Main CPV code
35112000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible.
The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing ‘peace of mind’ and reassurance to carers and families. The service will need to be ‘person centred’ in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes:
o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home
o Manage and minimise risk for people living at home
o Reduce social isolation
o Detect deterioration and enable more early intervention for people with long term conditions
o Enhance people’s sense of dignity and increased confidence
o Reassurance for informal carers
o Prevent, reduce, delay escalation of needs and hospital / care home admissions
o Supporting safe hospital discharge
o Supporting the prevention, reduction and delay in people needing formal packages of care and support
o Embrace the use of new technology, as it becomes available
Peterborough City Council prioritises Technology Enabled Care and has a “think TEC first” approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support.
PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH11
Main site or place of performance:
Peterborough and surrounding area
II.2.4) Description of the procurement
The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible.
The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing ‘peace of mind’ and reassurance to carers and families. The service will need to be ‘person centred’ in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes:
o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home
o Manage and minimise risk for people living at home
o Reduce social isolation
o Detect deterioration and enable more early intervention for people with long term conditions
o Enhance people’s sense of dignity and increased confidence
o Reassurance for informal carers
o Prevent, reduce, delay escalation of needs and hospital / care home admissions
o Supporting safe hospital discharge
o Supporting the prevention, reduction and delay in people needing formal packages of care and support
o Embrace the use of new technology, as it becomes available
Peterborough City Council prioritises Technology Enabled Care and has a “think TEC first” approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support.
PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.
II.2.5) Award criteria
Quality criterion: Price is not the only award criterion and all criteria are stated only in the procurement documents
/ Weighting: 100
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-033659
Section V: Award of contract
Lot No: 1
Title: Lifeline / Community Alarms and connected Telecare
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2024
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Doro trading as Careium UK Ltd
Aspinall House, Walker Office Park, Blackburn, Lancashire. BB1 2QE
Blackburn
BB1 2QE
UK
NUTS: UKH11
Internet address(es)
URL: https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Peterborough City Council
Sand Martin House
Peterborough
PE2 8TY
UK
Internet address(es)
URL: https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities
VI.5) Date of dispatch of this notice
22/04/2025