Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
North Tyneside Borough Council
Quadrant
North Tyneside
NE270BY
UK
Contact person: Bailey Spray
Telephone: +44 1916434501
E-mail: bailey.spray@northtyneside.gov.uk
NUTS: UKC22
Internet address(es)
Main address: https://www.northtyneside.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Civica Keystone Renewal 2026
Reference number: OPEN2026230
II.1.2) Main CPV code
72200000
II.1.3) Type of contract
Services
II.1.4) Short description
North Tyneside Council require an extension of the Civica product, Keystone manage compliance with building standards for council houses. Keystone is built on older technology and the expectation is that the overarching NEC product would replace this current service when this is ready.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
36 947.50
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC22
II.2.4) Description of the procurement
North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
No tenders or no suitable tenders/requests to participate in response to restricted procedure
Explanation
North Tyneside Council intends to award a 12‑month extension to the existing Civica Keystone system, which provides essential functionality for managing building safety and compliance across the Council's housing stock. The current Keystone contract is due to expire on 27 February 2026.
Keystone is an incumbent, business‑critical system built on legacy technology. The Council's strategic plan is to transition this functionality to the NEC platform once that solution is fully ready for implementation. Procuring an alternative system for a short interim period would require significant implementation effort, data migration, configuration, and staff retraining, all of which would be disproportionate to the short contract duration and would not represent value for money.
A quotation has been obtained from Civica UK Ltd, the incumbent supplier, for a 12‑month extension of the existing service. Following a review of operational requirements and the planned migration to NEC, extending the current Keystone provision is the only viable option that ensures:
- continuity of statutory building safety and compliance functions
- avoidance of unnecessary implementation and transition costs
- protection of data integrity during the planned system migration
- uninterrupted service delivery to support the Council's housing responsibilities
On this basis, the Council has determined that extending the existing Keystone contract with Civica UK Ltd for a further 12 months represents the most appropriate, proportionate, and economically advantageous solution. The direct award is therefore justified to maintain continuity of service during the transition to the NEC product.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/02/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica UK Limited
01628868
Southbank Central, 30 Stamford Street
London
SE19LQ
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 36 947.50
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
North Tyneside Council
Quadrant, The Silverlink North, Cobalt Business Park
North Tyneside
NE27 0BY
UK
VI.5) Date of dispatch of this notice
01/04/2026