Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
2nd Floor, Woodland House, Maes-Y-Coed Road
Cardiff
CF144HH
UK
Contact person: Marisa Riley
Telephone: +44 2921501085
E-mail: marisa.riley2@wales.nhs.uk
NUTS: UKL22
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
PURCHASE AND MAINTENANCE OF HAFAN Y COED SYNC BADGE
Reference number: CAV-DCO-(25-26) 181
II.1.2) Main CPV code
32260000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Purchase of upgraded Vocera Sync Badges and accessories, along with a one‑year maintenance and support agreement, to ensure continuity of clinical communication services across Hafan Y Coed and wider Health Board areas.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
57 554.33
GBP
II.2) Description
II.2.2) Additional CPV code(s)
32260000
II.2.3) Place of performance
NUTS code:
UKL22
II.2.4) Description of the procurement
This procurement covers the purchase of upgraded Vocera Sync Badges and associated accessories to support clinical communication across Hafan Y Coed and wider Health Board areas. The Vocera Sync Badge is a hands‑free, wearable communication device designed for use in fast‑paced clinical environments, enabling staff to make and receive calls, broadcast messages, and access critical alerts without relying on traditional telephony systems.
The purchase includes a one‑off supply of updated Sync Badge devices and accessories required to replace existing end‑of‑life equipment, ensuring continued operational efficiency, staff safety, and communication reliability. In addition to the hardware purchase, the contract includes a one‑year maintenance and support agreement covering software updates, technical support, and hardware servicing to maintain device performance and minimise service disruption.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The works, supplies or services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons
Explanation
A direct award is being made via the SBS Patient/Citizen Communications & Engagement Solutions Framework (SBS10175 – Lot 8, Communications) to ensure continuity of service and compliance with procurement regulations. Vocera is the only supplier able to provide Sync Badges that are technically compatible with the Health Board’s existing Vocera Engage infrastructure, meaning the requirement can only be met by one economic operator due to the absence of competition for technical reasons.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: CAV-DCO-(25-26) 181
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/01/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Vocera Communications UK LTd
100 Longwater Avenue
Reading
RG26GP
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 57 554.33
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:163782)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
07/04/2026