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Contract Award Notice

Physiotherapy Digital Triage

  • First published: 14 April 2026
  • Last modified: 14 April 2026
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Central and North West London NHS Foundation Trust
Authority ID:
AA78666
Publication date:
14 April 2026
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Central and North West London NHS Foundation Trust

350 Euston Road

London

NW1 5JD

UK

Contact person: Simon Rooney

E-mail: simon.rooney5@nhs.net

NUTS: UKI33

Internet address(es)

Main address: https://www.cnwl.nhs.uk/

Address of the buyer profile: https://www.cnwl.nhs.uk/about/contact

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Physiotherapy Digital Triage

Reference number: W228186

II.1.2) Main CPV code

85100000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 320 000.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKI3

II.2.4) Description of the procurement

The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.<br/><br/>Contract will be awarded by following the PSR direct award process C. Approximate lifetime of the contract is 3 years with 1 option year. Total value of contract including extensions is £320,000

II.2.5) Award criteria

Cost criterion: the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard / Weighting: 100

II.2.11) Information about options

Options: Yes

Description of options:

1 x 12 month extension

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

The procurement falls outside the scope of application of the Directive

Explanation

DAP-C PSR contract

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

07/04/2026

V.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

PHYSIO MED LIMITED

02853100

Chartered House, Gelderd Rd, Leeds

Leeds

LS12 6DT

UK

Telephone: +44 1132921300

E-mail: j.fletcher@physiomed.co.uk

NUTS: UKI3

Internet address(es)

URL: http://www.physiomed.co.uk

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 320 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by24/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. - Written representations should be sent to simon.rooney5@nhs.net. <br/><br/>NWLPS have deemed this DAP-C route compliant to the requirements of PSR as the Supplier has the ability to meet the Key Criteria as assessed by the internal bodies. <br/>PSR key criteria 1. Quality and innovation requirement: <br/> The Supplier delivers clinically effective MSK services aligned with OH and NHS standards, with <br/>clear positive outcomes for staff health and productivity.<br/><br/>PSR key criteria 2. Value requirement: <br/>The service operates as a transparent offer, proportionate to benefit, with embedded <br/>governance, established referral pathways and continuity of provision that avoids transition risk <br/>and additional system cost. <br/><br/>PSR key criteria 3. Integration, collaboration and service sustainability: Evidence from OH SharePoint demonstrates that the Supplier is well integrated within the OH pathways and operates collaboratively in a way that supports long‑term service sustainability. The Suppliers service is embedded within established OH referral SOPs, reporting arrangements <br/>and governance structures, enabling seamless clinical integration and consistent information <br/>flow between the provider and OH teams, rather than operating as a standalone or parallel <br/>service. <br/><br/>PSR key criteria 4. Improving access, reducing health inequalities and <br/>facilitating choice: The Supplier meets this requirement to improve access, reduce health inequalities and facilitate choice through an inclusive, flexible and digitally enabled MSK service model. <br/>Access is improved through a 24/7 digital self‑referral and triage pathway, allowing staff to <br/>seek support quickly without the need for prior OH assessment, reducing delays and barriers for <br/>those working varied hours, across multiple sites, or with limited ability to attend appointments <br/>during standard working hours.<br/><br/>PSR key criteria 5. Social value: The Supplier contributes positively to social value through its impact on staff wellbeing, <br/>workforce participation, prevention of ill‑health and support for inclusive employment, <br/>aligning with NHS and NWL OH objectives.

VI.4) Procedures for review

VI.4.1) Review body

Central London Community Healthcare NHS Trust

Ground Floor, 15 Marylebone Road

London

NW1 5JD

UK

Internet address(es)

URL: https://www.clch.nhs.uk

VI.5) Date of dispatch of this notice

13/04/2026

Coding

Commodity categories

ID Title Parent category
85100000 Health services Health and social work services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
simon.rooney5@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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