Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Central and North West London NHS Foundation Trust
350 Euston Road
London
NW1 5JD
UK
Contact person: Simon Rooney
E-mail: simon.rooney5@nhs.net
NUTS: UKI33
Internet address(es)
Main address: https://www.cnwl.nhs.uk/
Address of the buyer profile: https://www.cnwl.nhs.uk/about/contact
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Physiotherapy Digital Triage
Reference number: W228186
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
320 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI3
II.2.4) Description of the procurement
The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.<br/><br/>Contract will be awarded by following the PSR direct award process C. Approximate lifetime of the contract is 3 years with 1 option year. Total value of contract including extensions is £320,000
II.2.5) Award criteria
Cost criterion: the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard
/ Weighting: 100
II.2.11) Information about options
Options:
Yes
Description of options:
1 x 12 month extension
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
DAP-C PSR contract
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/04/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
PHYSIO MED LIMITED
02853100
Chartered House, Gelderd Rd, Leeds
Leeds
LS12 6DT
UK
Telephone: +44 1132921300
E-mail: j.fletcher@physiomed.co.uk
NUTS: UKI3
Internet address(es)
URL: http://www.physiomed.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 320 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by24/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. - Written representations should be sent to simon.rooney5@nhs.net. <br/><br/>NWLPS have deemed this DAP-C route compliant to the requirements of PSR as the Supplier has the ability to meet the Key Criteria as assessed by the internal bodies. <br/>PSR key criteria 1. Quality and innovation requirement: <br/> The Supplier delivers clinically effective MSK services aligned with OH and NHS standards, with <br/>clear positive outcomes for staff health and productivity.<br/><br/>PSR key criteria 2. Value requirement: <br/>The service operates as a transparent offer, proportionate to benefit, with embedded <br/>governance, established referral pathways and continuity of provision that avoids transition risk <br/>and additional system cost. <br/><br/>PSR key criteria 3. Integration, collaboration and service sustainability: Evidence from OH SharePoint demonstrates that the Supplier is well integrated within the OH pathways and operates collaboratively in a way that supports long‑term service sustainability. The Suppliers service is embedded within established OH referral SOPs, reporting arrangements <br/>and governance structures, enabling seamless clinical integration and consistent information <br/>flow between the provider and OH teams, rather than operating as a standalone or parallel <br/>service. <br/><br/>PSR key criteria 4. Improving access, reducing health inequalities and <br/>facilitating choice: The Supplier meets this requirement to improve access, reduce health inequalities and facilitate choice through an inclusive, flexible and digitally enabled MSK service model. <br/>Access is improved through a 24/7 digital self‑referral and triage pathway, allowing staff to <br/>seek support quickly without the need for prior OH assessment, reducing delays and barriers for <br/>those working varied hours, across multiple sites, or with limited ability to attend appointments <br/>during standard working hours.<br/><br/>PSR key criteria 5. Social value: The Supplier contributes positively to social value through its impact on staff wellbeing, <br/>workforce participation, prevention of ill‑health and support for inclusive employment, <br/>aligning with NHS and NWL OH objectives.
VI.4) Procedures for review
VI.4.1) Review body
Central London Community Healthcare NHS Trust
Ground Floor, 15 Marylebone Road
London
NW1 5JD
UK
Internet address(es)
URL: https://www.clch.nhs.uk
VI.5) Date of dispatch of this notice
13/04/2026