Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Social Security Scotland
3rd Floor, Agnes Husband House, 17 South Union Street
Dundee
DD1 4BF
UK
Telephone: +44 1412425913
E-mail: Jenny.badger@socialsecurity.gov.scot
NUTS: UKM
Internet address(es)
Main address: https://www.socialsecurity.gov.scot/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30345
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Support and Maintenance of Core Benefit Platform (SPM)
Reference number: S/25/008
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The requirement is to meet the needs of Social Security Scotland’s digital operations and business needs, ensuring the core benefit platform
(SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
35 388 788.96
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
48810000
72267100
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
The scope of work is focused on Social Security Scotland’s core benefit platform (SPM), it’s operational monitoring and remediation in the following areas:
- SPM Incident Management
- SPM Defect Management
- SPM Change Management
- SPM Service Request Management
- SPM Knowledge Management
- Batch Incident Management
- Batch Defect Management
- Batch Change Management
- Batch Service Request Management
- Batch Knowledge Management
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 55
Price
/ Weighting:
45
II.2.11) Information about options
Options:
Yes
Description of options:
The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM).
The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser’s expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
There is an option to extend the term of the contract for up to 36 months.
The estimated cost of such extension has been factored into the contract value stated above.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-015874
Section V: Award of contract
Contract No: S/25/008
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/04/2026
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
MPHASIS UK LIMITED
5 Duddingston Square West
Edinburgh
EH15 1RS
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 35 388 788.96
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Award against: Social Programme Management (SPM) Dynamic Purchasing System (ocds-h6vhtk-0344a7)
(SC Ref:829427)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Sheriff Court House. 27 Chambers Street
Edinburgh
EH1 1LB
UK
VI.5) Date of dispatch of this notice
27/04/2026