Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
West Midlands Combined Authority
16 Summer Lane
Birmingham
B193SD
UK
Contact person: Emily Sutton
E-mail: emily.sutton@wmca.org.uk
NUTS: UKG
Internet address(es)
Main address: https://www.wmca.org.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Employee Engagement Suite
II.1.2) Main CPV code
48900000
II.1.3) Type of contract
Supplies
II.1.4) Short description
West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
369 504.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKG
II.2.4) Description of the procurement
West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management.
This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
This Call-Off Contract can be extended by the Buyer for one period
of up to 12 months
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Call of from G-Cloud 14 framework
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Freshworks Inc
33-121-8825
San Mateo
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 369 504.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
27/04/2026