CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)

I.2)

Type of contracting Authority and Main Activity or Activities

Ministry or any other national or federal authority, including their regional or local sub-divisions National or federal agency/Office Regional or local Authority Regional or local Agency/Office Body governed by public law European Institution/Agency or International Organisation

General public services Defence Public order and safety Environment Economic and financial affairs Health Housing and community amenities Social protection Recreation, culture and religion Education Other (Please specify): Regulator of Private Security Industry

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Provision of Managed Service for the Security Industry Authority.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

UK wide.

II.1.3)

This notice involves a framework agreement

II.1.4)

Short description of the contract or purchase(s)

The Contract is to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the regulatory regime.

IT Managed Service provision covers:

— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority's end to end business processes, including:

– business regulation

– individual regulation

– compliance and enforcement including intelligence and

– customer services.

— Develop, build and continuously improve the integrated operational solution, which includes

– Enabling interfaces with information partners for example Disclosure and Barring Service (DBS), Her Majesty's Passport Office (HMPO);

– The supporting ICT infrastructure and

– Compliance with relevant policies and standards, for example information security.

– The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.

The web will be the primary channel however the solution shall also support the following channels:

— Email

— Phone

— Interactive Voice Response and

— Text messaging.

— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers;

— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and

— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.

II.1.5)

Common Procurement Vocabulary (CPV)

II.1.6)

Contract covered by the government procurement agreement (GPA)

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

IV.2.2)

An electronic auction has been used

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

IV.3.2)

Previous publication(s) concerning the same contract

Other previous publications

Section V: Award of contract

Contract No:

V.1)

Date of contract award:

V.2)

Numbers of offers received:

V.3)

Name and address of economic operator to whom the contract has been awarded

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

Short description of the value/proportion of the contract to be subcontracted

Hosting Services.

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

VI.2)

Additional Information

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures

Body responsible for mediation procedures

VI.3.2)

Lodging of appeals

VI.3.3)

Service from which information about the lodging of appeals may be obtained

VI.4)

Dispatch date of this Notice