CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)

I.2)

Type of contracting Authority and Main Activity or Activities

Ministry or any other national or federal authority, including their regional or local sub-divisions National or federal agency/Office Regional or local Authority Regional or local Agency/Office Body governed by public law European Institution/Agency or International Organisation

General public services Defence Public order and safety Environment Economic and financial affairs Health Housing and community amenities Social protection Recreation, culture and religion Education

Family Mosaic

Family Mosaic Home Ownership Limited

Family Mosaic Development Company Limited

Family Mosaic Housing Services Limited

Family Mosaic Thurrock Limited

In Touch Support

Charlton Triangle Homes

Old Oak Housing Association

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Lone Worker Protection Services.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

The South East of the United Kingdom, specifically London, Essex, Hampshire, Kent, Suffolk, Sussex and other areas where there are satellite offices and potential new acquisitions in the South of England.Please be advised that since all required NUTS codes are not being uploaded correctly, they are therefore listed below:UKH14UKH31UKH32UKH33UKI11UKI12UKI21UKI22UKI23UKJ21UKJ22UKJ23UKJ24UKJ31UKJ32UKJ33UKJ41

II.1.3)

This notice involves a framework agreement

II.1.4)

Short description of the contract or purchase(s)

The Family Mosaic Group is looking for a single organisation that is suitably qualified in providing a fully managed lone worker protection services package, preferably with experience in the social housing remit although within the public sector is satisfactory.

Currently approximately 1000 Family Mosaic lone workers have an Identicom® Lone Worker Device provided by Connexion2, facilitating the provision of the Soloprotect® package that comprises the device, an Alarm Receiving Centre (ARC) in which lone worker movements are monitored and recorded with appropriate action being taken if necessary, and a dedicated account management service in which monthly reporting,

replacement devices/lanyards etc. and general issues handling is provided.

It is envisaged this new contract shall either retain such hardware or shall herald the usage of a totally new, unbranded safety device offering at a minimum the equivalent type of features. It is preferable to the Family Mosaic Group that they do not have to actively invest in any such new hardware; although it is likely new

devices will be required as our current hardware is coming to the end of their lifespan. This new contract will need to be flexible such that the Family Mosaic Group is able to increase or decrease numbers as and when required.

The service must enable out of hours service provision for evenings, weekends, Bank Holidays and other nondesignated

working days, and for the provision of business continuity as required, essentially on a 365 day, 24-hour basis. Currently, lone workers must firstly confirm their device is working properly from which they then record which area they are to be travelling to (a process that must be repeated each time they go somewhere

new). Should the lone worker feel under duress at any point, they would then either press a discreet button on the Identicom® device or rip it off the lanyard. This process means that a call handler at the ARC must utilise their judgement to decide whether it is appropriate to send the Police to the location the device is positioned at. Each call must be handled through by the ARC within 10 seconds, up to a maximum of 20 seconds. A Key

Performance Indicator (KPI) with respect to call handling response times shall be monitored throughout the lifetime of the contract - this is currently set at 90% but is subject to change. Examples of the types of calls that may be fielded are tenants' stray/dangerous dogs, potential emergencies with respect to various situations, anti-social behaviour incidents such as tenants' threatening behaviour, and actual verbal and/or physical intimidation and abuse.

The initial contract is to be for three years with the possibility of extension for another two years subject to satisfactory performance. The contract we envisage is a collaborative arrangement subject to Family Mosaic's standard terms and contracts.

II.1.5)

Common Procurement Vocabulary (CPV)

II.1.6)

Contract covered by the government procurement agreement (GPA)

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

IV.2.2)

An electronic auction has been used

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

Family Mosaic Lone Worker Protection Services

IV.3.2)

Previous publication(s) concerning the same contract

Other previous publications

Section V: Award of contract

Contract No:

V.1)

Date of contract award:

V.2)

Numbers of offers received:

V.3)

Name and address of economic operator to whom the contract has been awarded

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

VI.2)

Additional Information

N/A

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures

Body responsible for mediation procedures

VI.3.2)

Lodging of appeals

Family Mosaic Housing will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 (ten) calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

The Public Contracts Regulations 2006 (SI 2006 No 5) provides for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.3.3)

Service from which information about the lodging of appeals may be obtained

VI.4)

Dispatch date of this Notice