Contract notice
Section I: Contracting
authority
I.1) Name and addresses
LGSS
Daventry District Council, Lodge Road
Daventry
NN11 4FP
UK
Contact person: Mr Andrew Wintersgill
Telephone: +44 1327302443
E-mail: procurement@daventrydc.gov.uk
NUTS: UKF2
Internet address(es)
Main address: http://www.lgssprocurementportal.co.uk
Address of the buyer profile: http://www.lgssprocurementportal.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Daventry District Council Telephony Solution.
Reference number: DN291321
II.1.2) Main CPV code
51000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
DDC is looking to replace their entire telephone system during 2017/18. The supplier would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
51340000
II.2.3) Place of performance
NUTS code:
UKF2
II.2.4) Description of the procurement
Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.
Suppliers would need to consider the following requirements:
On premise system
The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier.
Lines
The Council would be looking to transfer the Council's current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up.
IP Phone options
The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system).
Call logging software
To be provided by the supplier or by a third party via the supplier.
Contact Centre
The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real–time management information, IVR etc., but must also include:
— CTi — It is essential that the soft phone within the contact centre solution can integrate with the Council's current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone).
— PCI DSS compliance — must have a solution that ensures this when telephone payments are taken.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/11/2017
This contract is subject to renewal: Yes
Description of renewals:
To be extended up to a further 2 years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
04/09/2017
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
04/09/2017
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
Daventry District Council
Lodge Road
Daventry
NN11 4FP
UK
E-mail: procurement@daventrydc.gov.uk
Internet address(es)
URL: www.daventrydc.gov.uk
VI.5) Date of dispatch of this notice
03/08/2017