Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Accent Corporate Services Ltd
IP29264R
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
UK
Contact person: Chris Cuthell
Telephone: +44 3456780555
E-mail: selfservice@accentgroup.org
NUTS: UKE41
Internet address(es)
Main address: http://www.accentgroup.org
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.accentgroup.org/digital-self-service-project-objectives-and-scope/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: registered provider of social housing
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Self Service Solution.
Reference number: 13511
II.1.2) Main CPV code
48220000
II.1.3) Type of contract
Services
II.1.4) Short description
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50 % from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.
This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent Group via various channels including Social Media and Web Chat.
The delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as detailed in the documentation.
II.1.5) Estimated total value
Value excluding VAT:
275 000.00
EUR
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE41
II.2.4) Description of the procurement
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50 % from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.
This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent Group via various channels including Social Media and Web Chat.
The delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as detailed in the documentation.
For full details please see the documentation in the ITT pack available from the URL above.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
An additional 12 months can be contracted by mutual agreement.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/09/2017
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
08/09/2017
Local time: 17:15
Place:
Charlestown House Shipley.
Information about authorised persons and opening procedure:
As a minimum, a member of the Digital Development Team and Legal Services will be present.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
Accent Corporate Services
Charlestown House
Shipley
BD17 7SW
UK
Internet address(es)
URL: www.accentgroup.org
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
English Law applies.
VI.5) Date of dispatch of this notice
03/08/2017