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Contract Notice

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and As

  • First published: 18 August 2017
  • Last modified: 18 August 2017
  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
Connect Housing Association Limited
Authority ID:
AA50954
Publication date:
18 August 2017
Deadline date:
28 September 2017
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The contracting authority is a community benefit society and wishes to procure a new fully integrated Finance and Housing management solution, Customer Relationship Management solution and associated services that enable the delivery of excellent services right first time including: CRM, Finance, Housing Management, Repairs Management, Mobile Working, Digital services for customers.

The preferred bidder is expected to be a prime contractor that can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities across a diverse customer base, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, finance, tenancy and property database and offer valuable self-service capabilities for residents and stakeholders/partners.

An indicative outline timetable is provided in the SSQ documentation.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Connect Housing Association

205 Roundhay Road

Leeds

LS8 4HS

UK

Contact person: Alan Davis

Telephone: +44 3005000600

E-mail: alan.davis@connecthousing.org.uk

NUTS: UKE4

Internet address(es)

Main address: http://www.connecthousing.org.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY


Additional information can be obtained from another address:

Connect Housing Association

205 Roiundhay Road

Leeds

LS8 4HS

UK

Contact person: Alan Davis

Telephone: +44 3005000600

E-mail: alan.davis@connecthousing.org.uk

NUTS: UKE4

Internet address(es)

Main address: http://www.connecthousing.org.uk

Tenders or requests to participate must be sent electronically to:

http://www.delta-esourcing.com/


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.2) Main CPV code

48100000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.5) Estimated total value

Value excluding VAT: 1 000 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48900000

48000000

48422000

II.2.3) Place of performance

NUTS code:

UKE4


Main site or place of performance:

West Yorkshire.

II.2.4) Description of the procurement

The contracting authority is a community benefit society and wishes to procure a new fully integrated Finance and Housing management solution, Customer Relationship Management solution and associated services that enable the delivery of excellent services right first time including: CRM, Finance, Housing Management, Repairs Management, Mobile Working, Digital services for customers.

The preferred bidder is expected to be a prime contractor that can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities across a diverse customer base, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, finance, tenancy and property database and offer valuable self-service capabilities for residents and stakeholders/partners.

An indicative outline timetable is provided in the SSQ documentation.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 1 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

The contract will be for an initial period of 60 months with the option to extend for 2 further periods of 24 months each.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3

Objective criteria for choosing the limited number of candidates:

As set out in the SSQ document.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

See II.2.7) above.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 28/09/2017

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 09/10/2017

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/93T42BBGTY

GO Reference: GO-2017816-PRO-10845909.

VI.4) Procedures for review

VI.4.1) Review body

Connect Housing Association

205 Roundhay Road

Leeds

LS8 4HS

UK

Telephone: +44 3005000600

VI.5) Date of dispatch of this notice

16/08/2017

Coding

Commodity categories

ID Title Parent category
48100000 Industry specific software package Software package and information systems
48900000 Miscellaneous software package and computer systems Software package and information systems
48000000 Software package and information systems Computer and Related Services
48422000 Software package suites Facilities management software package and software package suite

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
alan.davis@connecthousing.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.