II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
The core functions of the Healthwatch North Lincolnshire will be:
— to obtain the views, expectations and concerns of local people about the health and social care services provided for them and to use this knowledge to influence improvements in those services (including, but not limited to, their quality, availability and suitability),
— responding to local service user views, to investigate local care services, making appropriate use of Healthwatch’s statutory enter and view function, and to report on findings, making recommendations for improvement as appropriate, to those involved in commissioning, provision and scrutiny of care services,
— make recommendations to Healthwatch England to advise the Care Quality Commission to carry out special reviews or investigations into areas of concern,
— provide accurate and up to date information and advice on how to access health and social care services to all residents of North Lincolnshire,
— to empower service users to be able to influence the design and delivery of local care services,
— be a statutory member of the North Lincolnshire Health and Well-being Board and use this role to bring forward the views of residents and to follow up on identifying what difference Healthwatch’s representations have made.
II.2.5) Award criteria
Quality criterion: How will you carry out service promotion to ensure high public awareness of Healthwatch and the services it provides?
/ Weighting: 4 %
Quality criterion: How will you improve people’s understanding of their rights as users of health and social care services and raise awareness of local service provision?
/ Weighting: 6 %
Quality criterion: How will you ensure greater patient / service user and public / resident involvement in the work of Healthwatch?
/ Weighting: 13 %
Quality criterion: How will you establish strong and effective relationships with commissioners and the Health and Wellbeing Board and show the impact of Healthwatch to challenge and speak with a credible and representation
/ Weighting: 6 %
Quality criterion: Describe how you anticipate using the “enter and view” functions of Healthwatch?
/ Weighting: 13 %
Quality criterion: Describe how you will establish Healthwatch North Lincolnshire from the contract start date to full operation readiness
/ Weighting: 4 %
Quality criterion: Please describe what your organisation’s governance arrangements will be to ensure transparency and accountability.
/ Weighting: 4 %
Price
/ Weighting:
50 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No