Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Chesterfield Royal Hospital NHS Foundation Trust
To Road Calow
Chesterfield
S44 5BL
UK
Contact person: Hannah Draper
E-mail: hannah.draper@nhs.net
NUTS: UKF
Internet address(es)
Main address: https://in-tendhost.co.uk/noecpc
Address of the buyer profile: https://in-tendhost.co.uk/noecpc
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/noecpc
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/noecpc
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Invitation to tender for the provision of Real Time Patient Feedback
Reference number: CRH 02507
II.1.2) Main CPV code
73000000
II.1.3) Type of contract
Services
II.1.4) Short description
Real Time Patient Feedback Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment.
II.1.5) Estimated total value
Value excluding VAT:
250 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
73000000
II.2.3) Place of performance
NUTS code:
UKF
Main site or place of performance:
Chesterfield Royal Hospital NHS Foundation Trust
II.2.4) Description of the procurement
Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment. We require a service which will: — Support multiple methods for patients to share their feedback,
— Provide an effective approach and methodology to gaining real-time feedback across all relevant services including inpatient and daycase, emergency department, outpatients, maternity and GP services,
— Provide a real-time feed of FFT data and comments, which can be made publically available,
— Enable the generation of timely, robust, reliable and user-friendly reports on service user experience that aid quality improvement at the service delivery level,
— Generate information that provides assurance to Board on the quality of care provided,
— Ensure confidentiality and anonymity to protect patient and staff identity The contract period will be for 3 years with an option to extend individually for a further two 12 month periods at the Trust’s discretion.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
Please refer to the SQ and ITT documentation
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
This contract will be for an initial 3 year period with the option to extend for two separate 12 month periods at the Trusts discretion (3 plus 1 plus1)
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to SQ and ITT documentation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
01/10/2018
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment. We require a service which will: — Support multiple methods for patients to share their feedback,
— Provide an effective approach and methodology to gaining real-time feedback across all relevant services including inpatient and day case, emergency department, outpatients, maternity and GP services,
— Provide a real-time feed of FFT data and comments, which can be made publically available,
— Enable the generation of timely, robust, reliable and user-friendly reports on service user experience that aid quality improvement at the service delivery level Generate information that provides assurance to Board on the quality of care provided,
— Ensure confidentiality and anonymity to protect patient and staff identity The contract period will be for 3 years with an option to extend individually for a further two 12 month periods at the Trust’s discretion.
How to Express Interest in this Tender:
1) Register your company on the eSourcing portal (this is only required once):
— Browse to the eSourcing Portal: https://in-tendhost.co.uk/noecpc and click the link to register,
— Enter your correct business and user details,
— Note: your username will be the email address you have entered,
— you will also then shortly receive an email confirmation.
2) Once registered access the site and from the Home page hover over Tenders on the tool bar and select current tenders from the drop down options;
3) Express Interest in the tender you are interested in:
— Select “Express Interest” within the Tender Details (located at the bottom of the synopsis). On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to “My Tenders” and selecting “View Details”.
4) Responding to the tender.
— There will be a tab allocated to any tender stage (e.g. SQ and/or ITT). Under the “My Tender Return” area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You can now use the “Correspondence” function to communicate with the buyer and seek any clarification (any clarifications will be found within the “Clarifications” tab),
— Note the deadline for completion, then follow the onscreen instructions to complete and submit your response,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the “Submit Return” button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk. Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued.
VI.4) Procedures for review
VI.4.1) Review body
Chesterfield Royal Hospital NHS Foundation Trust
Top Road Calow
Chesterfield
S44 5BL
UK
Internet address(es)
URL: https://in-tendhost.co.uk/noecpc
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
28/08/2018