Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Anglian Water Services Ltd
Lancaster House, Lancaster Way, Ermine Business Park
Huntingdon
PE29 6XU
UK
Contact person: Ali Gaskell
Telephone: +44 7540120456
E-mail: agaskell@anglianwater.co.uk
NUTS: UKH
Internet address(es)
Main address: www.anglianwater.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://esourcing.scanmarket.com/SupplierRegistration/NewSupplier?eventId=323528&ccsum=670171c6c7726b55dd3fcf7902480463
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://esourcing.scanmarket.com/SupplierRegistration/NewSupplier?eventId=323528&ccsum=670171c6c7726b55dd3fcf7902480463
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Experience Platform
Reference number: 2018 0391
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Services
II.1.4) Short description
Anglian Water wishes to procure licences and maintenance for a Customer Experience Platform. The full scope of the tender can be found on our e-sourcing platform.
II.1.5) Estimated total value
Value excluding VAT:
15 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Anglian Water is looking procure licences (and associated support) for a comprehensive Customer Experience Platform. This will provide Anglian Water with the ability to deliver a leading customer experience based upon the capabilities within the platform. There will be a number of systems that the platform must integrate to as part of the existing Anglian Water Information Services (IS) landscape, including an existing ERP system (SAP). As there is an existing Anglian Water IS Delivery Alliance in place (comprising Capgemini, Atos and Cognizant), we are not procuring a contract for an implementation partner. The successful bidder will be expected to work alongside our IS Delivery Alliance partners to implement and launch the new system.The Customer Experience platform will be an integrated collection of technologies, tools and capabilities for the purpose of delivering a wide variety of services and business processes across channels (web, mobile, telephony, mail, face-to-face, etc.) with a more rapid execution than possible with traditional approaches, to create a personalised relationship with customers.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
15 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
This contract is subject to renewal: Yes
Description of renewals:
The initial term of the contract will be 6 years, both parties can agree further extensions of up to 4 years making the total term of the contract 10 years.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
30/08/2019
Local time: 23:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Anglian Water Services Ltd
Huntingdon
PE29 6XU
UK
Telephone: +44 7540120756
VI.5) Date of dispatch of this notice
29/07/2019