Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
GM Business Support Ltd
Lee House, 90 Great Bridgewater St
Manchester
M1 5JW
UK
Contact person: Nick Batty
Telephone: +44 1612374044
E-mail: nick.batty@growthco.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.businessgrowthhub.com/
Address of the buyer profile: http://www.businessgrowthhub.com/
I.4) Type of the contracting authority
Other: Private company running publicly funded projects
I.5) Main activity
Other: Support to local businesses via public funded projects
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Transformation and CRM Maintenance/Development
Reference number: T18041
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
GC Business Growth Hub wishes to appoint a provider to enter into a contract for the delivery of web-based application development/maintenance and strategic digital transformation support.
GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub’s digital transformation strategy.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 000 000.00
EUR
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application.
The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
The provider will also work with GC BGH to create a revised digital strategy that includes the application, as well as other business requirements as they are identified.
II.2.5) Award criteria
Quality criterion: Capability, knowledge and resource
/ Weighting: 30
Quality criterion: Future development
/ Weighting: 20
Quality criterion: Case studies
/ Weighting: 20
Cost criterion: Contract management and value for money
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
Yes
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 209-478995
Section V: Award of contract
Title: Digital Transformation and CRM Maintenance/Development
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/02/2019
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Techdept Ltd
Sheffield
S1 2EX
UK
NUTS: UKE
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 000 000.00
EUR
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
GC Business Growth Hub is the trading name of GM Business Support Ltd (GMBS), a wholly owned subsidiary of the Growth Company Ltd. GC Business Growth Hub helps ambitious business people to realise their growth potential by offering access to a range of practical services, from assessing growth options to unlocking finance or accessing experienced business mentors.
For more information about GC Business Growth Hub and GM Business Support Ltd, please visit us at: http://www.businessgrowthhub.com
You are required to make your ITT submission via the Growth Company In-tend e-tendering platform. You are required to complete a basic registration as a supplier on the In-tend Supplier Platform at the following web address: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home
Please note that all mandatory fields (highlighted in yellow on the in-tend portal) must be completed in order to register your organisation.
The framework period will be for a period of 2 years commencing on the 1.2.2019 ending on the 31.1.2021 with an option to extend for 2 periods of 1 year.
VI.4) Procedures for review
VI.4.1) Review body
GM Business Support Ltd
Manchester
UK
VI.4.2) Body responsible for mediation procedures
GM Business Support Ltd
Manchester
UK
VI.5) Date of dispatch of this notice
15/08/2019