II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Council requires a new 7-year contract to run from 1.12.2019 to have its insurance claims of all types, including the main 3, liability, property and motor claims dealt with by an external provider. Full, delegated responsibility will be given to the provider to process claims to settlement. As the Council will not retain claim files of its own it is essential that the bidder provides a high quality service of recording and reporting claims, and that the Council can access that information via detailed management reports and look up claim files retained by the bidder.
TUPE [Transfer of Undertakings (Protection of Employment) Regulations]:
Potential providers must be aware that TUPE may or may not apply to this service. Further details will be available in the invitation to tender.
Contract period:
The contract period will be for 84 months from an estimated start date 1.12.2019.
Contract value:
The estimated total value of this contract is 1 400 000 GBP — 1 750 000 GBP over the maximum 84 months term of the contract. This is based on 200,0000-250,000 GBP per annum. However, the actual value will vary according to the number of claims actually received, their type and complexity. Tenders will be evaluated for price on the basis of a schedule of the charges they will levy based on type and complexity. As a guide, the Council has received the following numbers of claims on average for the last 3 years:
— liability 235,
— motor 148,
— property 111.
Award criteria:
The contract will be awarded to the most economically advantageous tender (MEAT) in accordance with the Public Contracts Regulations. MEAT for this contract is quality 65 % and cost 35 %. Tender submissions will be subject to minimum quality thresholds of 3 for each question. Further details will be provided in the invitation to tender.
— cost 35 %,
— quality 65 %.
Quality made up of:
— claims handling procedures 20 %,
— customer service 15 %,
— fraud prevention 10 %,
— complaints handling 10 %,
— it systems, recording and management reporting 10 %.
Total 100 %.
II.2.5) Award criteria
Criteria below:
Quality criterion: Claims handling procedures
/ Weighting: 20
Quality criterion: Customer service
/ Weighting: 15
Quality criterion: Fraud prevention
/ Weighting: 10
Quality criterion: Complaints handling
/ Weighting: 10
Quality criterion: IT systems, recording and management reporting
/ Weighting: 10
Cost criterion: Cost
/ Weighting: 35
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: Yes
Description of renewals:
The contract period will be for 84 months from an estimated start date 1.12.2019, initially for 3 years, with the option to extend from 1.12.2022 for 2 additional periods of 24 months, subject to satisfactory performance and available funding.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No