Sell2Wales.gov.wales uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve government digital services. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies.

Accept cookies Cookie Settings

View Notice

Do you wish to record an interest in this notice?
Do you require any additional documents?

Notice Details

Title: Transport for Wales Virtual Proprietary Customer Panel
Published by: Transport for Wales
Publication Date: 03/08/2020
Deadline Date:
Deadline Time:
Notice Type: 01 Prior Information Notice (PIN)
Has Documents: Yes
Has ESPD: No
Abstract: TfW potentially require the provision of a Virtual Proprietary Customer Panel and associated services which has the ability to gather insight on the current and proposed services and activity of Transport for Wales from a representative group of Customers & Stakeholders (users and non-users of our services) and provide feedback how this insight has been used to continuously improve our proposition.
CPV: 73210000, 73210000.

Prior information notice

This notice is for prior information only

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Transport for Wales

Southgate House, Wood Street

Cardiff

CF10 1EW

UK

Telephone: +44 2921673434

E-mail: supplychain@tfw.wales

NUTS: UKL

Internet address(es)

Main address: http://tfw.wales

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA50685

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

Additional information can be obtained from the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Other: Transport Related Services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Transport for Wales Virtual Proprietary Customer Panel

II.1.2) Main CPV code

73210000

 

II.1.3) Type of contract

Services

II.1.4) Short description

TfW potentially require the provision of a Virtual Proprietary Customer Panel and associated services which has the ability to gather insight on the current and proposed services and activity of Transport for Wales from a representative group of Customers & Stakeholders (users and non-users of our services) and provide feedback how this insight has been used to continuously improve our proposition.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

73210000

II.2.3) Place of performance

NUTS code:

UKL


Main site or place of performance:

Wales

II.2.4) Description of the procurement

TfW strives to develop continuously improving experiences that place the customer at its heart and to do this we need to understand what is important to our customers and how we can best meet their needs.

For this TfW potentially requires a range of tools and approaches that everyone across our organisation can use. The intention is for these tools to provide insight into who our customers are, how they behave and why, how they feel about our service and what they would like to see change.

TfW customer insight is currently gained from mainly in-person survey methods, engagement with small groups of engaged customers and analysis of customer contact in the form of complaints and Twitter interactions and on the whole, by the Train Operating Company (TfW Rail Services). This provides us with quantitative information that enables us to benchmark our performance against other Train Operating Companies and gives us some direct qualitative feedback from rail passengers.

TfW want to widen the customer base and engage with non-uses of our services in a consistent manner.

We are creating a transport network fit for the future that contributes to the long term sustainability of Wales and those communities connected to us and we want to ensure that all customers are represented in our research. TfW also want to let people know how we are using their feedback and input to shape our future proposition. TfW have committed to providing an advisory architecture which brings together customer and stakeholder feedback and engagement activity to help inform our business and a virtual customer panel potentially forms part of this. In addition, TfW wish to ensure opportunities for customers and stakeholders to have a meaningful ongoing relationship with TfW and have their views heard consistently.

Therefore TfW potentially require a Virtual Proprietary Customer Panel with a service provision to enable the recruitment and maintenance of this panel, the management of the research and production of the resulting insight.

The specification for this potential opportunity can be found attached to this notice.

In order to inform our strategy and to understand the market appetite for this opportunity we are asking for feedback from the market to understand whether the specification is achievable and if there is best practice we should consider. If you would like to provide feedback, please access the following link to our short questionnaire by 11/08/2020.

https://forms.office.com/Pages/ResponsePage.aspx?id=JNDchxkwJkiZVrp2sqBP9G7S74AQKoNLrf2sLQh30eZUN0hZN0w2RjZRMjY2OEZERkZaTUhRMFowTy4u

Your response, or non-response will not in any way preclude you from any potential tender process. It is anticipated that a Contract Notice will be issued in September 2020

II.2.14) Additional information

We would like feedback from the marketplace to understand whether our specification is sound and whether there is any other best practice we should consider. Please provide feedback at the following link https://forms.office.com/Pages/ResponsePage.aspx?id=JNDchxkwJkiZVrp2sqBP9G7S74AQKoNLrf2sLQh30eZUN0hZN0w2RjZRMjY2OEZERkZaTUhRMFowTy4u by 11/08/2020

II.3) Estimated date of publication of contract notice:

18/09/2020

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

In order to inform our strategy and to understand the market appetite for this opportunity we are asking for feedback from the market to understand whether the specification is achievable and if there is best practice we should consider. If you would like to provide feedback, please access the following link to our short questionnaire by 11/08/2020.

https://forms.office.com/Pages/ResponsePage.aspx?id=JNDchxkwJkiZVrp2sqBP9G7S74AQKoNLrf2sLQh30eZUN0hZN0w2RjZRMjY2OEZERkZaTUhRMFowTy4u

Your response, or non-response will not in any way preclude you from any potential tender process. It is anticipated that a Contract Notice will be issued in September 2020

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=103136.

(WA Ref:103136)

VI.5) Date of dispatch of this notice

30/07/2020


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: supplychain@tfw.wales
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
73210000Research consultancy servicesResearch and development consultancy services
85Transport for WalesSell2Wales Projects

Delivery Locations

Delivery Locations
IDDescription
1017Bridgend and Neath Port Talbot
1022Cardiff and Vale of Glamorgan
1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013Conwy and Denbighshire
1020East Wales
1023Flintshire and Wrexham
1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012Gwynedd
1011Isle of Anglesey
1021Monmouthshire and Newport
1024Powys
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018Swansea
1000WALES
1010West Wales and The Valleys

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current Documents

CreatedNameDescriptionSizeDownloads
03/08/2020VPCP - TfW Specification v3VPCP Specification295.71 KB24

Replaced Documents

There are no previous versions of these documents

Copyright © Sell2Wales