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Contract Award Notice

Out of Hours Call Handling and Telecare Alarm Monitoring Service Contract

  • First published: 12 August 2020
  • Last modified: 12 August 2020
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Freebridge Community Housing Ltd
Authority ID:
AA78428
Publication date:
12 August 2020
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Freebridge require a provider to management and maintain the service outside of our normal operation hours inline with the specification. We currently have 17 sheltered scheme sites with approx. 650 residents using our telecare alarm service, approx. 700 alarm connections and approx. 8 600 residents across all stock relying on the out of hours call service.

All of our telecare alarm equipment is manufactured by ‘Tynetec’ operating on an open protocol.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Freebridge Community Housing Ltd

Juniper House, Austin Street

King's Lynn

PE30 1DZ

UK

Contact person: Mark Wagg, Senior Administrator Procurement, Insurance and Risk

Telephone: +44 1553666881

E-mail: procurement@freebridge.org.uk

NUTS: UKH16

Internet address(es)

Main address: https://www.freebridge.org.uk/

Address of the buyer profile: https://www.freebridge.org.uk/

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Out of Hours Call Handling and Telecare Alarm Monitoring Service Contract

Reference number: C.318

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

At Freebridge we are reviewing the current out of hours call handling and telecare alarm monitoring services contract and require a provider to management and maintain the service outside of our normal operation hours. We currently have 17 sheltered scheme sites with approx. 650 residents using our telecare alarm service, approx. 700 alarm connections and approx. 8 600 residents across all stock relying on the out of hours call service.

All of our telecare alarm equipment is manufactured by ‘Tynetec’ operating on an open protocol.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 140 082.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKH16


Main site or place of performance:

North and West Norfolk.

II.2.4) Description of the procurement

Freebridge require a provider to management and maintain the service outside of our normal operation hours inline with the specification. We currently have 17 sheltered scheme sites with approx. 650 residents using our telecare alarm service, approx. 700 alarm connections and approx. 8 600 residents across all stock relying on the out of hours call service.

All of our telecare alarm equipment is manufactured by ‘Tynetec’ operating on an open protocol.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 101-245098

Section V: Award of contract

Contract No: C.318

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

06/08/2020

V.2.2) Information about tenders

Number of tenders received: 7

Number of tenders received from SMEs: 3

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 7

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Medequip Assistive Technology Ltd

04198824

Unit 2, The Summit Centre, Skyport Drive, Harmondsworth, West Drayton

Middlesex

UB7 0LJ

UK

NUTS: UKI

Internet address(es)

URL: http://www.medequip-uk.com

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 140 082.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

All communications shall be in English. Tenders and all supporting documentation must be priced in GBP and all payments under the Contract will be in GBP. Any agreement or form of appointment resulting from the invitation to tender (ITT) will be considered as a contract made in England according to English Law and subject to the exclusive jurisdiction of the English Courts. The contracting authority does not bind itself to accept any tender and reserves the right not to award any part or all parts of the contract. The contracting authority, or its agents, will not be liable for any costs incurred by those tendering for this contract.

To view this notice, please click here:

https://freebridge.delta-esourcing.com/delta/viewNotice.html?noticeId=514739461

GO Reference: GO-202087-PRO-16926451

VI.4) Procedures for review

VI.4.1) Review body

Royal Courts of Justice

The Strand

London

WC2A 2LL

UK

Telephone: +44 2079477000

Internet address(es)

URL: http://www.hmcourts-service.gov.uk

VI.4.2) Body responsible for mediation procedures

Freebridge Community Housing Ltd

Juniper House, Austin Street

King's Lynn

PE30 1DZ

UK

Telephone: +44 3332404444

Internet address(es)

URL: https://www.freebridge.org.uk/

VI.4.4) Service from which information about the review procedure may be obtained

Freebridge Community Housing Ltd

Juniper House, Austin Street

King's Lynn

PE30 1DZ

UK

Telephone: +44 3332404444

Internet address(es)

URL: https://www.freebridge.org.uk/

VI.5) Date of dispatch of this notice

07/08/2020

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@freebridge.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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