Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Thirteen Housing Group Ltd
2 Hudson Quay, Windward Way
Middlesbrough
TS2 1QG
UK
Contact person: Sara Vasey
Telephone: +44 3001111000
E-mail: sara.vasey@thirteengroup.co.uk
NUTS: UKC
Internet address(es)
Main address: https://in-tendhost.co.uk/thirteengroup/aspx/Home
Address of the buyer profile: https://www.thirteengroup.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Employee engagement software
Reference number: THIR/TEN/19/759
II.1.2) Main CPV code
79311000
II.1.3) Type of contract
Services
II.1.4) Short description
Thirteen Housing Group (THG) require a service supplier to provide a cloud based platform upon which its (approx) 1 600 employees voices can be captured. This platform will include:
• the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary;
• the utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience;
• a reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise/improvement;
• in addition THG require the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
325 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79311000
79311300
II.2.3) Place of performance
NUTS code:
UKC
Main site or place of performance:
II.2.4) Description of the procurement
1.1) Thirteen Housing Group (THG) require a service supplier to provide a cloud based platform upon which its (approx) 1 600 employees voices can be captured. This platform will include:
• the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary;
• the utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience;
• a reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise/improvement;
• the ability to capture and compare the employer net promoter scoring (eNPS) and data exporting;
• ability to connect with all employees including those with limited access to technology through paper surveys/SMS/possible apps;
• specific ICT requirements.
1.2) In addition THG require the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality. As such THG will require expertise around the following:
• a fit for purpose employee engagement and question strategy;
• the development of in-house skills through bespoke training and workshops where required;
• action and impact planning;
• results analysis and feedback sessions as appropriate;
• completing advanced statistical analysis to provide insights into statistical trends including identifying factors that predict key people outcomes;
• mapping and connecting our existing data with that collected through surveys in order to compare all business intelligence to identify potential trends and provide targeted actions to respond to or leverage the insights gained, etc.
II.2.5) Award criteria
Quality criterion: Quality including social value
/ Weighting: 80
Cost criterion: Price
/ Weighting: 20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 078-185494
Section V: Award of contract
Contract No: THIR/TEN/19/759
Title: Employee Engagement Software
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/06/2020
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hive HR Ltd
Newcastle
UK
NUTS: UKC22
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 262 752.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Thirteen Housing Group Ltd
2 Hudson Quay, Windward Way
Middlesbrough
TS2 1QG
UK
Internet address(es)
URL: https://www.thirteengroup.co.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Thirteen Housing Group Ltd
2 Hudson Quay, Windward Way
Middlesbrough
TS2 1QG
UK
Telephone: +44 3001111000
E-mail: sara.vasey@thirteengroup.co.uk
Internet address(es)
URL: https://in-tendhost.co.uk/thirteengroup/aspx/Home
VI.5) Date of dispatch of this notice
17/08/2020