Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Walsall Council
Civic Centre, Darwall Street
Walsall
WS1 1TP
UK
E-mail: procurement@walsall.gov.uk
NUTS: UKG38
Internet address(es)
Main address: www.walsall.gov.uk
Address of the buyer profile: https://in-tendhost.co.uk/walsallcouncil
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/walsallcouncil
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CRM Business Integration and System Implementation Partner
Reference number: WP3611
II.1.2) Main CPV code
79410000
II.1.3) Type of contract
Services
II.1.4) Short description
The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:
• platform build,
• technical design,
• process build,
• service transformation.
As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build.
II.1.5) Estimated total value
Value excluding VAT:
8 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72200000
79400000
72246000
72266000
72227000
72220000
72224000
79410000
72221000
79411100
II.2.3) Place of performance
NUTS code:
UKG38
Main site or place of performance:
UK — Walsall.
II.2.4) Description of the procurement
The Council has identified that it currently does not hold a single view of its service users, has no ‘front door’ for access to our services and has limited integration of services. A key priority for the customer access management (CAM) work stream is therefore investment in a fully integrated customer relationship management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:
• platform build,
• technical design,
• process build,
• Service
transformation.
As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build. The Council has identified Microsoft Dynamics 365 CE and the supporting technology stack
as the chosen digital platform. The provision of Microsoft licences do not form part of this contract and will be
source by the Council independently.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
8 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
18/01/2021
End:
31/01/2023
This contract is subject to renewal: Yes
Description of renewals:
The there is an option to extend for up to two periods of 12 months each.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Objective criteria for choosing the limited number of candidates:
As detailed in the procurement documentation.
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 143-352979
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
21/09/2020
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
Interest in this contract process should be expressed via the Council’s eTendering Portal — https://in-tendhost.co.uk/walsallcouncil The Council reserves the right to cancel the procurement and not to proceed with the contract. The Council also reserves the right not to award a contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by bidders in preparing their SSQ or tender submissions. Under this project the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the project. Accordingly contract performance conditions may relate in particular to social and environmental considerations.
VI.4) Procedures for review
VI.4.1) Review body
Walsall Metropolitan Borough Council
Civic Centre, Darwall Street
Walsall
WS1 1TP
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of ten calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or are at risk of harm by any breach of the Council’s obligations may take action in the High Court (England, Wales and Northern Ireland).
VI.5) Date of dispatch of this notice
21/08/2020