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01 Prior Information Notice (PIN)

April 2021 Refresh: Framework Agreement for Adult Mental Health and Learning Disabilities

  • First published: 31 August 2020
  • Last modified: 31 August 2020
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-102723
Published by:
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Authority ID:
AA0221
Publication date:
31 August 2020
Deadline date:
-
Notice type:
01 Prior Information Notice (PIN)
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

This is not a call for competition, but a notice to potential and current providers for the forthcoming refresh of the adult mental health and adult learning disabilities hospital services framework, requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020. CPV: 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000, 85000000.

Full notice text

Prior information notice

This notice is for prior information only

Section I: Contracting authority

I.1) Name and addresses

NHS Wales Shared Services Partnership

4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw

Cardiff

CF15 7QZ

UK

Contact person: Sarah Muir

Telephone: +44 02920905416

E-mail: sarah.muir@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: http://www.procurement.wales.nhs.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

Additional information can be obtained from the abovementioned address


Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

https://etenderwales.bravosolution.co.uk/web/login.shtml


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

April 2021 Refresh: Framework Agreement for Adult Mental Health and Learning Disabilities

II.1.2) Main CPV code

85000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

This is not a call for competition, but a notice to potential and current providers for the forthcoming refresh of the adult mental health and adult learning disabilities hospital services framework, requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.2) Description

Lot No: 1

II.2.1) Title

Medium Secure Learning Disability Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 2

II.2.1) Title

Medium Secure Learning Disability Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 3

II.2.1) Title

Medium Secure Mental Health Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 4

II.2.1) Title

Medium Secure Mental Health Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 5

II.2.1) Title

Low Secure Learning Disability Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 6

II.2.1) Title

Low Secure Learning Disability Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 7

II.2.1) Title

Low Secure Mental Health Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 8

II.2.1) Title

low Secure Mental Health Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 9

II.2.1) Title

Locked Rehabilitation (Controlled Egress) Learning Disabilty Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 10

II.2.1) Title

Locked Rehabilitation (Controlled Egress) Learning Disabilty Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 11

II.2.1) Title

Locked Rehabilitation (Controlled Egress) Mental Health Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 12

II.2.1) Title

Locked Rehabilitation (Controlled Egress) Mental Health Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 13

II.2.1) Title

Open Rehabilitation (Uncontrolled Egress) Learning Diosability Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 14

II.2.1) Title

Open Rehabilitation (Uncontrolled Egress) Learning Diosability Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 15

II.2.1) Title

Open Rehabilitation (Uncontrolled Egress) Mental Health Male

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

Lot No: 16

II.2.1) Title

Open Rehabilitation (Uncontrolled Egress) Mental Health Female

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKL

II.2.4) Description of the procurement

On 1st April 2014 the Contracting Authority established a 16 lot framework for NHS Wales Health Boards, for the provision of adult mental health and adult learning disabilities hospital services. The tender process establishing the framework allowed for periodic refreshes. The contracting Authority will shortly be refreshing the framework to:-1. Invite potential providers to tender for appointment onto the framework 2. Allow existing framework providers to vary their service offering by revising their prices/adding new units. The framework duration is one year and a call for completion will be published shortly. NWSSP welcomes communications in Welsh or English. Potential and current providers requiring bid documentation to be provided through the medium of the Welsh language should e-mail paul.sydenham@wales.nhs.uk and sarah.muir@wales.nhs.uk by Monday 14th September 2020.

II.2.14) Additional information

The procurement is on behalf of Swansea Bay U. Health Board, Aneurin Bevan U. Health Board, Betsi Cadwaladr U Health Board, Cardiff & Vale U. Health Board, Cwm Taf Morgannwg U. Health Board, Hywel Dda U.Health Board and Powys Teaching Health Board

II.3) Estimated date of publication of contract notice:

28/08/2020

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

Given the original commencement date of the framework , the services which this notice relate fall within Part B sch3, Public Contracts regulation 2006 (Part B Services. Although the contracting Authority may voluntary adopt certain provisions within either of the 2006 or 2015 Public Contracts regulations, neither the publication of this notice nor the employ of any particular terminology shall mean that the contracting authority is bound by 2006 /2015 Regulations save those applicable to part B Services.

All tender costs and liabilities incurred by bidders shall be the sole responsibility of the bidders

The contracting authority reserves the right to separately evaluate and award each framework lot appointment

The contracting authority reserves the right to annul the tendering process

All documents to be prices in GBP and all payments made in GBP

(WA Ref:102723)

VI.5) Date of dispatch of this notice

28/08/2020

Coding

Commodity categories

ID Title Parent category
85000000 Health and social work services Other Services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
sarah.muir@wales.nhs.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.