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Contract Notice

Digital Integration and Service Operations

  • First published: 19 August 2021
  • Last modified: 19 August 2021
  • Version: N/A
  • This file may not be fully accessible.

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Contents

Summary

OCID:
Published by:
National Savings and Investments
Authority ID:
AA46928
Publication date:
19 August 2021
Deadline date:
17 September 2021
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers and more than £202 billion of funds under management, best known for Premium Bonds but also offering a wide range of other savings products. NS&I raises cost-effective financing for the Government, by offering a range of secure retail financial savings products, as an alternative to raising funds on the wholesale market.

NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, in addition to IT and infrastructure services. This contract will end on 31st March 2024, and NS&I is embarking on a significant programme of transformation for its outsourced services, called the Rainbow Programme.

The Digital integration and Service Operations package is intended to be the technical and operational centre of the Future Operating Model. It focuses on implementing a future integration platform to support upcoming business change, as well as providing Service Operations capabilities to establish a stable state for delivering long-term business objectives. In addition, this package will include the provision of a Central Security Monitoring Service. The purpose of this service is to provide NS&I with a central capability to manage security events across the multiple, potentially separately delivered elements, of the Future Operating Model.

The Proposed Contract will be procured using the competitive procedure with negotiation (CPN) as set out in Regulation 29 of the PCR 2015 which provides a structure for this competitive tendering exercise.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

National Savings and Investments

1 Drummond Gate

London

SW1V 2QX

UK

E-mail: tenders@rainbow.nsandi.com

NUTS: UK

Internet address(es)

Main address: www.nsandi.com

Address of the buyer profile: https://rainbow.nsandi.com

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://app.panacea-software.com/nsandi/


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://app.panacea-software.com/nsandi/


I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Economic and financial affairs

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Digital Integration and Service Operations

Reference number: NSI 21-CPN-01

II.1.2) Main CPV code

72000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

This contract will lead the creation of the high-level solution architectures, detailed solution designs, and systems integration required to deliver NS&I's end to end services (including business processes and customer journeys), in alignment with an updated Enterprise Architecture. The supplier shall design and deliver the integration platform and services to implement the required system interfaces, undertake operational monitoring, management and maintenance of the systems integration, and monitor and manage the security of the operating model.

II.1.5) Estimated total value

Value excluding VAT: 39 500 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48000000

48810000

72220000

72230000

72250000

72610000

79410000

II.2.3) Place of performance

NUTS code:

UK


Main site or place of performance:

1 Drummond Gate, London SW1V 2QX

II.2.4) Description of the procurement

National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers and more than £202 billion of funds under management, best known for Premium Bonds but also offering a wide range of other savings products. NS&I raises cost-effective financing for the Government, by offering a range of secure retail financial savings products, as an alternative to raising funds on the wholesale market.

NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, in addition to IT and infrastructure services. This contract will end on 31st March 2024, and NS&I is embarking on a significant programme of transformation for its outsourced services, called the Rainbow Programme.

The Digital integration and Service Operations package is intended to be the technical and operational centre of the Future Operating Model. It focuses on implementing a future integration platform to support upcoming business change, as well as providing Service Operations capabilities to establish a stable state for delivering long-term business objectives. In addition, this package will include the provision of a Central Security Monitoring Service. The purpose of this service is to provide NS&I with a central capability to manage security events across the multiple, potentially separately delivered elements, of the Future Operating Model.

The Proposed Contract will be procured using the competitive procedure with negotiation (CPN) as set out in Regulation 29 of the PCR 2015 which provides a structure for this competitive tendering exercise.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 39 500 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

NS&I intends to award the Proposed Contract on the following basis with regard to duration:

o A one-year (12 month) implementation period, followed by:

o A five-year (60 month) initial operational term,

(Representing a total initial period of 72 months)

and:

o A discretionary two-year (24 month) extension period following the end of the initial operational term.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2021/S 000-004961

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 17/09/2021

Local time: 16:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 06/10/2021

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/03/2022

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

Rolls Building

London

EC4A 1NL

UK

Internet address(es)

URL: https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service

VI.5) Date of dispatch of this notice

18/08/2021

Coding

Commodity categories

ID Title Parent category
79410000 Business and management consultancy services Business and management consultancy and related services
72610000 Computer support services Computer support and consultancy services
72230000 Custom software development services Software programming and consultancy services
48810000 Information systems Information systems and servers
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48000000 Software package and information systems Computer and Related Services
72250000 System and support services Software programming and consultancy services
72220000 Systems and technical consultancy services Software programming and consultancy services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
tenders@rainbow.nsandi.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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