Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
SSE SERVICES PLC
N/A
43 Forbury Road
READING
RG13JH
UK
Contact person: Sarah Goodman
Telephone: +44 01738342321
E-mail: Sarah.goodman@sse.com
NUTS: UKN
Internet address(es)
Main address: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Additional information can be obtained from another address:
GenesisTender@sse.com
na
UK
Contact person: Sarah Goodman
E-mail: GenesisTender@sse.com
NUTS: UKN
Internet address(es)
Main address: https://www.GenesisTender@sse.com
Tenders or requests to participate must be sent to the following address:
SSE Services
GenesisTender@sse.com
N/A
UK
Contact person: Sarah Goodman
E-mail: GenesisTender@sse.com
NUTS: UKN
Internet address(es)
Main address: https://www.GenesisTender@sse.com
I.6) Main activity
Other: IT Services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Solution Transformation - SSE Airtricity
Reference number: 2159
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
II.1.5) Estimated total value
Value excluding VAT:
50 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48200000
48800000
72222300
72224000
72227000
72250000
72322000
72500000
72600000
II.2.3) Place of performance
NUTS code:
UKN
II.2.4) Description of the procurement
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement visit;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
50 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
3x12 months additional optional.
Please note the estimated Value above is for indicative purposes only covering the Full proposed Framework Term plus 3 additional optional years (8 Years Total).
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
3x1 additional optional years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
III.1.2) Economic and financial standing
List and brief description of selection criteria:
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Minimum level(s) of standards required:
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
III.1.3) Technical and professional ability
List and brief description of selection criteria:
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Minimum level(s) of standards required:
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
III.1.4) Objective rules and criteria for participation
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
See requirements at
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
12/09/2022
Local time: 15:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
05/08/2022