Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
UK
Contact person: Paul Bath
E-mail: paul.bath2@nhs.net
NUTS: UKC22
Internet address(es)
Main address: https://www.nhsbsa.nhs.uk/
Address of the buyer profile: https://www.nhsbsa.nhs.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be sent to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)
Reference number: 21_06_07
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority require a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.8m NHS employees every month, equivalent to around five percent of the UK workforce.<br/><br/>The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS.<br/><br/>NHSBSA require a supplier to manage the ESR service, transform, develop, implement and manage a future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.
II.1.5) Estimated total value
Value excluding VAT:
1 700 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79211110
72260000
79900000
79410000
48450000
80420000
72212450
79600000
79631000
48451000
72212451
II.2.3) Place of performance
NUTS code:
UKC22
Main site or place of performance:
Newcastle upon Tyne
II.2.4) Description of the procurement
The ESR service is provided under a managed service contract which expires August 2025. Oracle eBusiness Suite underpins the current integrated HR, payroll, learning management and business intelligence capability.<br/><br/>The future NHS workforce solution brings the opportunity to transform the existing ESR service to respond to changes in the wider health and care system. It will support NHS strategic workforce objectives through new and improved functionality and provide data and insights to inform decision making.<br/><br/>The Authority intends to award one contract based on the Cabinet Office Model Services Contract v2.0 for a supplier to fulfil all the requirements below:<br/><br/>i. Transition and takeover of current ESR service by 31 August 2025 including transfer of staff.<br/>ii. Run existing ESR service from 1 September 2025 including ongoing development.<br/>iii. Design, develop, configure and test the future NHS workforce solution from contract award including pilot implementation.<br/>iv. Implementation of future NHS workforce solution including migration of all user organisations from the ESR service to the future NHS workforce solution in advance of the ESR service support end date of 2032.<br/>v. Running the future NHS workforce solution including ongoing development.<br/>vi. Decommission ESR following successful completion of the implementation and migration process.<br/><br/>Functional domains will deliver the capability of the future NHS workforce solution to support NHS organisation’s workforce management needs:<br/><br/>i. Talent Acquisition: end to end hiring experience including demand identification, talent sourcing, job marketing, candidate assessment, applicant tracking and onboarding.<br/>ii. Core HR: employee lifecycle management including organisation management, grievance management, leave management, absentee management, self-service and exit management. The future workforce solution will reflect the NHS organisation structures and allow flexibility for mergers/de-mergers, TUPE and HMRC guidance.<br/>iii. Payroll: third party platform interoperability for time tracking, payroll administration, metrics and analysis. Maintenance of national and local payscales, allowances and deductions in line with terms & conditions, adhering to legislative requirements such as National Minimum Wage and HMRC thresholds.<br/>iv. Compensation and Benefits: compensation & benefits management, pension contribution deduction, health & wellbeing and recognition.<br/>v. Learning: knowledge management, administration of learning, learning delivery management and development of business leaders.<br/>vi. Career Development: employee career experience covering career paths, coaching, staff mobility and succession planning.<br/>vii. Performance Management: objective setting, performance management, competency assessment and metrics & analysis.<br/><br/>Supporting the functional requirements are a series of non-functional and technical capabilities:<br/><br/>i. Standards and Compliance: adhering to NHS, national and international regulations, policies and standards.<br/>ii. Service Continuity: availability, maintaining and restoring service in accordance with service levels.<br/>iii. Performance & Scalability: increase in number of users, records and demand without degradation of service, and future growth across the health and care system.<br/>iv. System Intelligence: dynamic, future-proof systems, responsive to change in line with workforce needs and technology advances.<br/>v. Security: cyber-security management and adhering to appropriate security standards.<br/>vi. Interoperability: new capability to meet interoperability requirements and ensure ongoing current interfaces where required.<br/>vii. Channels & UI: multiple channel access, with accessibility as a core consideration.<br/>viii. Data, Reporting & Analytics: person-centred data management including aggregation, segregation and storage enabling better insights and experiences.<br/>ix. Service Management Support: Service Desk and Incident Management.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
1 700 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 180
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 6
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
See Selection Questionnaire
III.1.2) Economic and financial standing
Minimum level(s) of standards required:
See Selection Questionnaire<br/><br/>i. A Minimum Annual Turnover requirement of £150 million applies, see Selection Questionnaire.<br/><br/>ii. Financial Stability to be determined as stated in Selection Questionnaire.
III.1.3) Technical and professional ability
List and brief description of selection criteria:
See Selection Questionnaire
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
See Selection Questionnaire
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-008651
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
07/10/2022
Local time: 16:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
28/11/2022
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
28/02/2025
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
i. User organisations of the existing ESR service are mainly NHS Trusts and Bodies. Future scope may widen to include other organisations delivering Primary Care and health and social care pursuant to the Health and Social Care Act 2012, the Health and Care Act 2022 and any successor legislation<br/><br/>ii. Pre-Tender Market Engagement was conducted for this procurement - Find a Tender Service Notice references:<br/><br/>2022/S 000-010156<br/>2022/S 000-008651<br/>2022/S 000-003477<br/>2021/S 000-026774<br/>2021/S 000-015879
VI.4) Procedures for review
VI.4.1) Review body
NHS Business Services Authority
Stella House, Goldcrest Way
Newcastle Upon Tyne
NE15 8NY
UK
E-mail: nhsbsa.commercialservicesteam@nhs.net
Internet address(es)
URL: https://www.nhsbsa.nhs.uk/
VI.5) Date of dispatch of this notice
19/08/2022