Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Midland Heart Limited
20 Bath Row
Birmingham
B15 1LZ
UK
Contact person: Karen Gakhal
E-mail: karen.gakhal@midlandheart.org.uk
NUTS: UKG3
Internet address(es)
Main address: https://www.midlandheart.org.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MH 0076 - Out of Hours Telephony Services
Reference number: MH 0076
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Midland Heart is looking for a high quality solution for Out of Hours Telephony Services, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers.Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer.Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
270 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
32573000
32543000
II.2.3) Place of performance
NUTS code:
UKG3
Main site or place of performance:
20 Bath Row, Birmingham, B15 1LZ
II.2.4) Description of the procurement
Out of Hours telephony services within the West Midlands
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 505
Price
/ Weighting:
50%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-036109
Section V: Award of contract
Title: Out Of Hours Telephony Service Contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/08/2023
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Pinnacle FM Ltd
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 270 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cabinet Office
70 Whitehall, Westminster
London
SW1A 2AS
UK
VI.4.2) Body responsible for mediation procedures
Centre for Effective Dispute Resolution
100 St. Paul's Churchyard
London
EC4M 8BU
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
04/08/2023