Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Bristol
4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
UK
Telephone: +44 01179289000
E-mail: qx21853@bristol.ac.uk
NUTS: UKK11
Internet address(es)
Main address: www.bristol.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Service Management (ITSM) System
Reference number: IT-2303-016-PC_ 2591
II.1.2) Main CPV code
48517000
II.1.3) Type of contract
Supplies
II.1.4) Short description
IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.
All requirements unless stated, must be ‘out-of-the box’ (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
• Incident Management
• Change Management
• Release Management
• Service Request Management
• Problem Management
• Knowledge Management
• Service Asset and Configuration Management
• Service Level Management
• Service Catalogue Management
The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
• Existing and future university systems, using a REST API or connectors
• Azure Active Directory for authentication
• Microsoft 365 for email
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
660 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKK11
II.2.4) Description of the procurement
1 system
II.2.5) Award criteria
Quality criterion: Cost
/ Weighting: 30
Cost criterion: Technical
/ Weighting: 70
II.2.11) Information about options
Options:
Yes
Description of options:
Licence numbers may go up or down over the term of the contract
Professional Services as per tender documents
2 x 12 month contract extensions
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-012759
Section V: Award of contract
Contract No: IT-2303-016-PC_2591
Title: IT Service Management System (ITSM)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/08/2023
V.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Halo Service Solutions Ltd
SC216980
86 Eastburn Tower, Eastburn Drive, Falkirk,
Falkirk
FK1 1TX
UK
NUTS: UKM76
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 660 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
University of Bristol
Bristol
UK
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
08/08/2023