Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
West Midlands Combined Authority
16 Summer Lane
BIRMINGHAM
B193SD
UK
Contact person: Sinead OCallaghan
E-mail: sinead.ocallaghan@wmca.org.uk
NUTS: UKG
Internet address(es)
Main address: https://www.wmca.org.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://wmca.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT
II.1.2) Main CPV code
48333000
II.1.3) Type of contract
Supplies
II.1.4) Short description
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years.
WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year.
The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way.
The deadline to respond is Thursday 31st August at Midday. Late submissions will not be accepted.
Further key detail around expressing an interest in this exercise are listed below: Portal Website: https://wmca.bravosolution.co.uk
Project Title: Omni-Channel Contact Centre Solution - Market Engagement
Bravo Solution Project Reference: Project_741
Please Note that suppliers should not contact officers of the WMCA directly regarding this opportunity, all questions should be submitted through the Bravo Portal.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72212333
II.2.3) Place of performance
NUTS code:
UKG
II.2.4) Description of the procurement
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years.
WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year.
The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way.
II.3) Estimated date of publication of contract notice:
02/10/2023
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.5) Date of dispatch of this notice
17/08/2023