II.2.1) Title
Electronic Payment Solution Lot 1 - IVR, Web and virtual terminal
II.2.2) Additional CPV code(s)
32500000
60520000
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
The Requirements for Lot 1 - IVR, WEB and virtual terminal
We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.
Any potential supplier must ensure they are able to provide the following services:
- Consolidate payments from the listed parties through multiple payment networks
- Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
- Provide a virtual payment terminal for the purposes of taking telephone payments using both debit and credit cards
- Any virtual payment terminal must be able to be used with WCHG’s choice of PCI DSS compliance software
- The supplier will comply with any authentication requirements and PCI DSS
- The Supplier has, and shall maintain at its own cost, all consents, permits, authorisations, permissions, approvals and licences that are required and which are necessary for the payment terminal to be compliant with all Laws and the requirements of all Regulators and Card Schemes
- Provide an IVR payment line for customers to be able to make payments 24hours per day using both debit and credit cards
- Fully hosted direct debit solution offering a full range of dates and frequencies for the collection of payments.
- Online payments – including embedding online payments into app’s
- Where an organisation does not have its own IIN number – provide a generic number that can be used.
- Have a clear development road map for the introduction of new, innovative and customer focused payment options
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
Annually for a further 24 months
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.1) Title
Lot 2 - Direct Debits & Payment Cards
II.2.2) Additional CPV code(s)
66000000
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
Current operation
We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.
General Requirements - the successful supplier must be able to provide the following services:
• Produce and deliver electronic payment cards, incorporating a magnetic strip, barcode or QR code for the purpose of tenants making payments
• Produce paper letters/bills with a barcode or QR code for the purpose of taking payments
• Provide a fully hosted, flexible Direct Debit solution.
• Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
• Have a clear development road map for the introduction of new, innovative and customer focused payment options
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: Yes
Description of renewals:
Annually for a further 24 months
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No