Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
General Medical Council (GMC)
3 Hardman Street
Manchester
M3 3AW
UK
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
NUTS: UK
Internet address(es)
Main address: http://www.gmc-uk.org
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA19541
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Other: Regulator
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre Technology
Reference number: GMC1805
II.1.2) Main CPV code
51340000
II.1.3) Type of contract
Services
II.1.4) Short description
The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems. (More information is available in the attached document)
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
51340000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems.
(More information is available in the attached document)
II.3) Estimated date of publication of contract notice:
21/09/2023
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230173.
(MT Ref:230173)
VI.5) Date of dispatch of this notice
30/08/2023