Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
National Records of Scotland
General Register House, 3 Princes Street
Edinburgh
EH1 3YY
UK
Contact person: Leanne Gourlay
Telephone: +44 7765220118
E-mail: leanne.gourlay@nrscotland.gov.uk
NUTS: UKM75
Internet address(es)
Main address: http://www.nrscotland.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00474
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Programme and Digital Services Delivery Provider(s)
Reference number: 17/05/41 - Lot 2
II.1.2) Main CPV code
79000000
II.1.3) Type of contract
Services
II.1.4) Short description
1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
6 000 000.00
GBP
II.2) Description
Lot No: 2
II.2.1) Title
Lot 2 - Provision of Service Re-design and Business Transformation and Operating Model / Business Change
II.2.2) Additional CPV code(s)
79000000
II.2.3) Place of performance
NUTS code:
UKM75
Main site or place of performance:
Generally delivered remotely. If office presence required it will be at General Register House, 3 Princes Street, Edinburgh, EH1 3YY
II.2.4) Description of the procurement
Lot 2: Provision of Service Re-design and Business Transformation and Operating Model / Business Change
Service Re-design and Business Transformation
- Service Redesign: support NRS in redesigning services to progress business transformation, complying with the Digital Service Standard and enhancing user experience. (Skills and expertise in service design, user research and user-centred design, accessibility and assisted digital skills and expertise, content design and business transformation, Digital Service Standard)
- Process Re-engineering: provide process mapping, HEAT mapping of processes to identify efficiencies and alignment to improve optimisation within programme delivery. This could augment aspects of routine business analysis and process redesign delivery or in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in business analysis, process mapping and re-design for organisations)
- Capability Mapping: business capability mapping to inform service and user centred design at an organisational and programme level to maximise programme delivery priorities, outcomes and business change aspirations. (Skills and expertise in business capability mapping for programmes)
Operating Model / Business Change
- Operating Model: develop Target Operating Models for key programmes to underpin the delivery of NRS strategic objectives and portfolio and their target benefits. (Skills and expertise in operating model development for operational and large scale logistical service delivery)
- Business Change: deliver a controlled business change approach to operational and digital transition and delivery, critical to ensuring we maximise opportunities and re-usability of NRS Programme investment. This would include work to augment existing operational and business change functions, potentially in routine delivery and also in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in change management).
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-033161
Section V: Award of contract
Lot No: 2
Title: Lot 2 - Provision of Service Re-design and Business Transformation and Operating Model / Business Change
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/07/2025
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 6
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Deloitte LLP
2, NEW STREET SQUARE
London
EC4A 3BZ
UK
Telephone: +44 2073030913
E-mail: lsmillie@deloitte.com
NUTS: UK
Internet address(es)
URL: www.deloitte.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 6 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
A contract value of 6,000,000 GBP has been stated in this notice, as portal restrictions only allow a single value to be stated. It should be noted that the advertised contract value was up to 5,000,000 GBP to 6,000,000 GBP. Work packages will be let through this contract on an as required basis and as such the stated contract value may not be fully realised.
This contract delivers Community Benefits, for every 1,000,000 GBP spend a minimum of 50 points must be delivered on an annual basis. In the first year this will consist of 2x New Entrant Job (40 points) and 2x Education Support Initiatives (10 points) in the first year.
(SC Ref:805519)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Sheriff Court House, 27 Chambers Street
Edinburgh
EH1 1LB
UK
Telephone: +44 1312252525
E-mail: Enquiries@scotcourts.gov.uk
Internet address(es)
URL: https://scotscourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
VI.5) Date of dispatch of this notice
29/07/2025