Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Scottish Government
5 Atlantic Quay,
Glasgow
G2 8LU
UK
Telephone: +44 7197497741
E-mail: sophie.stark@gov.scot
NUTS: UKM
Internet address(es)
Main address: http://www.scotland.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Scotland wide integration support service for forced migrants.
Reference number: CASE/737512
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Services
II.1.4) Short description
The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants.
The current grant funded Refugee Support Service provides a programme of support interventions;
Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society.
A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations;
Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland’s policy framework of refugee integration.
A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
14 400 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
98133100
72253100
79530000
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
A contract to be placed under the Open Procedure.
II.2.5) Award criteria
Quality criterion: Subject Matter Expert
/ Weighting: 20
Quality criterion: Service Requirements
/ Weighting: 20
Quality criterion: System Requirements and Technology
/ Weighting: 20
Quality criterion: Equality, Human Rights, Exploitation and Health and Safety
/ Weighting: 20
Quality criterion: Business Continuity and Disaster Recovery (BCDR)
/ Weighting: 5
Quality criterion: Fair Work
/ Weighting: 5
Quality criterion: Community Benefits
/ Weighting: 5
Quality criterion: Climate Emergency
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 31st March 2030. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-010485
Section V: Award of contract
Contract No: CASE/737512
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/07/2025
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Scottish Refugee Council
Portland House, 17 Renfield Street
Glasgow
G2 5AH
UK
Telephone: +44 7920004204
NUTS: UKM82
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 14 400 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The budget of 14400000 is a maximum spend value for the entire duration of the contract and not a fixed price.
The commitment has been made by the contractor, as part of a package of Fair Work Practices, to pay staff involved with the delivery of this contract the rate the real Living Wage, the rate set independently and updated annually by the Living Wage Foundation.
Scottish Refugee Council provided a Community Benefits proposal and a summary of potential opportunities is provided below:
Scottish Refugee Council with their local and regional networks will increase awareness and educate local organisations on the needs of forced migrants and develop partnerships to drive community networking to help connect migrants to their new community e.g. assessing the needs of residents in Asylum hotels and shared this knowledge with partners through their network and information sessions and organised volunteering events in the hotels.
SRCs leadership program, designed to empower forced migrants to become future leaders, in partnership with the Scottish Enterprise Academy. Participants develop their own plans for social enterprises or groups.
SRC will coordinate Refugee Festival Scotland, a Scotland-wide event that distributes funding to community groups and third sector organisations. The festival has a strong community cohesion benefit, attracting people to the event and supporting community preparedness and integration.
Information sessions on their Building Stronger Community Organisations toolkit, consisting of 10 modules covering topics such as funding, governance, and setting up committees.
SRC maintains a strong commitment to environmental issues. They will continue to develop and enhance efforts to manage and reduce waste by continually reviewing and monitoring practice and policy.
(SC Ref:805636)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Edinburgh
UK
VI.5) Date of dispatch of this notice
29/07/2025