Summary
- OCID:
- ocds-h6vhtk-05822e
- Published by:
- Digital Health & Care Wales
- Authority ID:
- AA81853
- Publication date:
- 06 August 2025
- Deadline date:
- 29 August 2025
- Notice type:
- UK2
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market. Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email. Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:00 on Friday 29th August 2025.It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response. All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.
Full notice text
Scope
Procurement description
The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market.
Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email.
Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:00 on Friday 29th August 2025.
It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.
All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.
Total value (estimated)
500000 GBP Excluding VAT
600000 GBP Including VAT
Contract dates (estimated)
01 November 2025, 00:00AM to 31 October 2027, 23:59PM
Contracting authority
Digital Health & Care Wales
Identification register:
Address 1: Ty Glan-yr-Afon
Town/City: Cardiff
Postcode: CF11 9AD
Country: United Kingdom
Public Procurement Organisation Number: PHXM-8593-WBPZ
Contact name: Rachel Stirrup
Email: rachel.stirrup@wales.nhs.uk
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Procedure
Is the total value above threshold?
Above threshold
Lots
Divided into 1 lots
Lot number: 1
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Sustainability
Small and medium-sized enterprises (SME)
Contract start date (estimated)
01 November 2025, 00:00AM
Contract end date (estimated)
31 October 2027, 23:59PM
Engagement
Engagement process description
As previously detailed, the engagement process involves the completion a RFI document. RFI documents can be obtained by emailing rachel.stirrup@wales.nhs.uk to confirm your interest in participating within this market engagement process.
Due date
29 August 2025, 23:59PM
Has the engagement period already ended?
No
Submission
Publication date of tender notice (estimated)
07 October 2025
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
| 48000000 |
Software package and information systems |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a