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Contract Notice

Media Monitoring Platform and services

  • First published: 07 August 2025
  • Last modified: 07 August 2025
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-154414
Published by:
Development Bank of Wales
Authority ID:
AA0555
Publication date:
07 August 2025
Deadline date:
10 September 2025
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Purpose: Appointment of a media monitoring agency to support communications and public relations operations. Service Overview DBW currently monitors and analyses media coverage to inform its communications strategy and evaluate media impact across audiences. Insights are used to appraise internal teams, external stakeholders, customers and the wider public. We are seeking a cloud-based Software as a Service (SaaS) media monitoring platform with associated services to deliver comprehensive media tracking, reporting, content distribution, and data integration capabilities. Procurement Selection Pass/Fail Focus on prioritisation of Wales and UK-based media Ability to handle Welsh language media including provision of comprehensive media lists, dual-language simultaneous release capability (Welsh & English) and tracking of coverage Experience of supplying the Welsh public sector Integration with Power BI, including support for automated API data import GDPR-compliant data controls enabling DBW to retain data controller status Confirmation that all data will reside within the UK Ability to offer face-to-face support and training in Wales Key requirements Media Monitoring Capabilities The user-friendly platform must provide: Multi-source media monitoring (print, broadcast, online, social, blogs, podcasts) Real-time alerts and daily/weekly/monthly/quarterly summaries Ad-hoc keyword-based search functionality (English and Welsh) Tagging and thematic labelling for search results Tracking of media items with date & time, source, headline, link, reach, sentiment, share of voice, media exposure and keywords Analytics & Reporting At least 25 customisable saved searches Minimum of 15 interactive dashboards, expandable Export formats: Excel, PDF, PowerPoint Automated briefing alerts (daily preferred) Integration with Power BI, including support for automated API data import KPI reporting functionality with trend analysis Press Release Creation & Distribution Platform-based newswire system with: Branded press release creation (incl. attachments) Dual-language simultaneous release capability (Welsh & English) Delivery, open and click-through analytics Contacts Database Up-to-date, searchable journalist/media contact list Ability to add and manage private contacts Create custom media lists for targeted distribution GDPR-compliant data controls; DBW retains data controller status All data must reside within the UK IT Requirements & Security Cloud-first, SaaS delivery Cyber Essentials Plus certification required; ISO27001 preferred Single Sign-On and Two-Factor Authentication support Intuitive user interface for distributed teams Environments: live, test, training Strong security practices: Encryption Role-based access Patching & vulnerability management Regular penetration testing Support & Account Management Dedicated named account manager post-implementation Responsiveness to issues and improvement suggestions Helpdesk Monday–Friday, 9am–5pm (excluding holidays) SLAs for: Incident and problem management Change and release management Escalations and coordination with DBW’s MSP Training & Onboarding Full training as part of implementation Best practice knowledge sharing Access to test system for UAT and future upgrade validation to cater for any significant changes to the software Ongoing training for software changes User Access Requirements Minimum 10 users, with capacity to scale to 15 Integration with Power BI for internal reporting purposes, with scope for automated integration. Provide or allow for easy cross-referencing of individual releases (outputs) with coverage (results) including via tagging results Ability to plan, distribute and track social media accounts including X, Facebook, Instagram and LinkedIn Option to access an influencer management/blog platform Ability to track stakeholder and customer perception, including sentiment

Full notice text

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Development Bank of Wales

Procurement, Development Bank of Wales plc, Unit J, Yale Business Village, Ellis Way,

Wrexham

LL13 7Y

UK

Leanne Millard

+44 2920338100

leanne.millard@developmentbank.wales

+44 2920338101
http://www.developmentbank.wales
https://etenderwales.bravosolution.co.uk/home.html
https://etenderwales.bravosolution.co.uk/home.html

1.2

Address from which documentation may be obtained


Development Bank of Wales

Development Bank of Wales plc, Unit J, Yale Business Village, Ellis Way,

Wrexham

LL13 7Y

UK


+44 2920338100


+44 2920338101
http://www.developmentbank.wales

1.3

Completed documents must be returned to:


Development Bank of Wales

Development Bank of Wales plc, Unit J, Yale Business Village, Ellis Way,

Wrexham

LL13 7Y

UK


+44 2920338100


+44 2920338101
http://www.developmentbank.wales

2 Contract Details

2.1

Title

Media Monitoring Platform and services

2.2

Description of the goods or services required

Purpose: Appointment of a media monitoring agency to support communications and public relations operations.

Service Overview

DBW currently monitors and analyses media coverage to inform its communications strategy and evaluate media impact across audiences. Insights are used to appraise internal teams, external stakeholders, customers and the wider public.

We are seeking a cloud-based Software as a Service (SaaS) media monitoring platform with associated services to deliver comprehensive media tracking, reporting, content distribution, and data integration capabilities.

Procurement Selection Pass/Fail

Focus on prioritisation of Wales and UK-based media

Ability to handle Welsh language media including provision of comprehensive media lists, dual-language simultaneous release capability (Welsh & English)

and tracking of coverage

Experience of supplying the Welsh public sector

Integration with Power BI, including support for automated API data import

GDPR-compliant data controls enabling DBW to retain data controller status

Confirmation that all data will reside within the UK

Ability to offer face-to-face support and training in Wales

Key requirements

Media Monitoring Capabilities

The user-friendly platform must provide:

Multi-source media monitoring (print, broadcast, online, social, blogs, podcasts)

Real-time alerts and daily/weekly/monthly/quarterly summaries

Ad-hoc keyword-based search functionality (English and Welsh)

Tagging and thematic labelling for search results

Tracking of media items with date & time, source, headline, link, reach, sentiment, share of voice, media exposure and keywords

Analytics & Reporting

At least 25 customisable saved searches

Minimum of 15 interactive dashboards, expandable

Export formats: Excel, PDF, PowerPoint

Automated briefing alerts (daily preferred)

Integration with Power BI, including support for automated API data import

KPI reporting functionality with trend analysis

Press Release Creation & Distribution

Platform-based newswire system with:

Branded press release creation (incl. attachments)

Dual-language simultaneous release capability (Welsh & English)

Delivery, open and click-through analytics

Contacts Database

Up-to-date, searchable journalist/media contact list

Ability to add and manage private contacts

Create custom media lists for targeted distribution

GDPR-compliant data controls; DBW retains data controller status

All data must reside within the UK

IT Requirements & Security

Cloud-first, SaaS delivery

Cyber Essentials Plus certification required; ISO27001 preferred

Single Sign-On and Two-Factor Authentication support

Intuitive user interface for distributed teams

Environments: live, test, training

Strong security practices:

Encryption

Role-based access

Patching & vulnerability management

Regular penetration testing

Support & Account Management

Dedicated named account manager post-implementation

Responsiveness to issues and improvement suggestions

Helpdesk Monday–Friday, 9am–5pm (excluding holidays)

SLAs for:

Incident and problem management

Change and release management

Escalations and coordination with DBW’s MSP

Training & Onboarding

Full training as part of implementation

Best practice knowledge sharing

Access to test system for UAT and future upgrade validation to cater for any significant changes to the software

Ongoing training for software changes

User Access Requirements

Minimum 10 users, with capacity to scale to 15

Integration with Power BI for internal reporting purposes, with scope for automated integration.

Provide or allow for easy cross-referencing of individual releases (outputs) with coverage (results) including via tagging results

Ability to plan, distribute and track social media accounts including X, Facebook, Instagram and LinkedIn

Option to access an influencer management/blog platform

Ability to track stakeholder and customer perception, including sentiment

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154414

2.3

Notice Coding and Classification

48500000 Communication and multimedia software package
100 UK - All
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

Please refer to tender documents

3 Conditions for Participation

3.1

Minimum standards and qualification required

Please refer to tender documents

4 Administrative Information

4.1

Type of Procedure

Dual stage

4.2

Reference number attributed to the notice by the contracting authority

DBW00186.00

4.3

Time Limits

Deadline for requests to participate
    10-09-2025  Time  12:00

Dispatch of invitations to tender
 22-09-2025

Estimated award date
 27-10-2025

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Suppliers to note this is a 2 stage process.

The first initial stage for evaluation will be the PSQ, Key requirements which will require supporting evidence (Pass/Fail) and demonstrations of the system that is on offer to DBW.

We will invite the top 5 ranking suppliers from the first initial stage to tender only.

Stage 2 will consist of technical capabilities and commercial evaluation.

Please refer to tender documentation for more information

(WA Ref:154414)

5.2

Additional Documentation

5.3

Publication date of this notice

 07-08-2025

Coding

Commodity categories

ID Title Parent category
48500000 Communication and multimedia software package Software package and information systems

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
100 UK - All
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
leanne.millard@developmentbank.wales
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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