Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Look Ahead Care and Support
Cally Yard, 439 Caledonian Road
London
N7 9BG
UK
Contact person: Christopher Barber
E-mail: ChristopherBarber@lookahead.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.lookahead.org.uk/
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA29828
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Look Ahead Care & Support - IT Managed Service Provider
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings:
-24/7 Managed Service Desk
-Server hosting
-Backup as a Service (BaaS)
-Security services
-Procurement, billing and builds
-Reporting and Service Reviews
-Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan
It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 157 590.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72222300
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings:
-24/7 Managed Service Desk
-Server hosting
-Backup as a Service (BaaS)
-Security services
-Procurement, billing and builds
-Reporting and Service Reviews
-Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan
It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-000936
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/07/2025
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Smartdesc Limited
133 Whitechapel High Street
London
E1 7QA
UK
Telephone: +44 2030066711
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 157 590.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:235219)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
06/08/2025