Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Look Ahead Care and Support
Cally Yard, 439 Caledonian Road
London
N7 9BG
UK
Contact person: Christopher Barber
E-mail: ChristopherBarber@lookahead.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.lookahead.org.uk/
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA29828
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Look Ahead Care & Support - Case Management Software
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The purpose of this tender is to identify a suitable supplier to provide a robust Case Management System that provides Look Ahead with a digital, centralised platform for recording, tracking, and managing the support that is provided to Look Ahead’s customers.
Look Ahead would like to engage with a technology company who:
-Can deliver a software solution that is fit for purpose and already used in the social care sector
-Can provide a solution that is easy to use and feature rich
-Understand the specific needs of the services that Look Ahead offer i.e. providing care and support to young people, people who are homeless and people with learning disabilities or mental health issues and how the proposed system will enable/improve that service
-Will support Look Ahead with the roll out and implementation of the software, including supporting with training
-Will partner with Look Ahead over the lifetime of the contract to ensure the implemented system works effectively and drives value for the organisation, its end users and its customers
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 197 750.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
48100000
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The purpose of this tender is to identify a suitable supplier to provide a robust Case Management System that provides Look Ahead with a digital, centralised platform for recording, tracking, and managing the support that is provided to Look Ahead’s customers.
Look Ahead would like to engage with a technology company who:
-Can deliver a software solution that is fit for purpose and already used in the social care sector
-Can provide a solution that is easy to use and feature rich
-Understand the specific needs of the services that Look Ahead offer i.e. providing care and support to young people, people who are homeless and people with learning disabilities or mental health issues and how the proposed system will enable/improve that service
-Will support Look Ahead with the roll out and implementation of the software, including supporting with training
-Will partner with Look Ahead over the lifetime of the contract to ensure the implemented system works effectively and drives value for the organisation, its end users and its customers
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-000674
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/07/2025
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 8
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Nourish Care Systems Ltd
Floor 3 Dean Park House, 8-10 Dean Park Crescent
Bournemouth
BH1 1HL
UK
Telephone: +44 2380002288
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 197 750.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:235216)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
06/08/2025