Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Tameside Metropolitan Borough Council
Tameside One
Ashton under Lyne
OL60GS
UK
Contact person: PHILIP STEPHENS
E-mail: philip.stephens@star-procurement.gov.uk
NUTS: UKD
Internet address(es)
Main address: https://www.tameside.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Place for Local Public Services - Customer Experience Program
Reference number: STAR UID 14870
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
3-year contract. The Council are seeking a Customer Experience Programme (CEP).
The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
900 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
Tameside Council
II.2.4) Description of the procurement
3-year for a Customer Experience Programme (CEP).
The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Procured as a direct award through G Cloud 14
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: STAR UID 14870
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/08/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Placecube Ltd
09914106
Reading
RG1 4PN
UK
NUTS: UKD
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 900 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Contract dates 09/06/2025 - 08/06/2028
VI.4) Procedures for review
VI.4.1) Review body
STAR Pocurement
Trafford
UK
VI.5) Date of dispatch of this notice
06/08/2025