Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Ministry of Defence
Andover
SP11 8HT
UK
Contact person: Army Commercial
E-mail: army-comrcl-complex-proc-mailbox@mod.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.army.mod.uk/
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Defence
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
National Roadside Repair and Recovery (NRRRC)
Reference number: 713936453
II.1.2) Main CPV code
50111110
II.1.3) Type of contract
Services
II.1.4) Short description
It was decided in 1998 that a contracted service was required to provide roadside repair and
recovery for MOD owned and registered vehicles due to existing military recovery facilities being
unable to deliver the required level of support across the national networks in Germany and the UK
within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the
service across the rest of Europe and North Africa, which remains the case due to the geographic
disposition of military Units holding recovery assets.
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
The key requirements include, but not limited to:
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
6 110 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
50112100
50112110
50112111
50112120
50112200
50112300
50114100
50115100
50115200
50116100
50116200
50116300
50116400
50116500
50116510
50116600
50118100
50118110
50118200
50118400
50118500
50630000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UK &Europe
II.2.4) Description of the procurement
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
4. The key requirements include, but not limited to1
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
2 x 12 month option years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-006557
Section V: Award of contract
Contract No: 713936453
Title: National Roadside Repair and Recovery
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/07/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Nationwide Assistance Group Ltd
07658855
Unit 13/14
Lachingdon
CM3 6LG
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 6 110 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Army Commercial
Andover
SP11 8HT
UK
E-mail: army-comrcl-complex-proc-mailbox@mod.gov.uk
VI.4.2) Body responsible for mediation procedures
Ministry of Defence
Andover
SP11 8HT
UK
E-mail: army-comrcl-complex-proc-mailbox@mod.gov.uk
VI.4.4) Service from which information about the review procedure may be obtained
Ministry of Defence
Andover
SP11 8HT
UK
E-mail: army-comrcl-complex-proc-mailbox@mod.gov.uk
VI.5) Date of dispatch of this notice
13/08/2025