Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
UK
Contact person: Ms Victoria Robertson
E-mail: victoria.robertson@essex.gov.uk
NUTS: UKH3
Internet address(es)
Main address: https://www.essex.gov.uk/
Address of the buyer profile: https://www.essex.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CO0591 Enterprise Service Management Solution
Reference number: DN760385
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Open tender completed for an Enterprise Service Management Solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
580 955.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH3
II.2.4) Description of the procurement
Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best
technology in its day to day operations. The Solution must be intuitive and easy for both
service providers and self-service users whilst enabling efficiencies and improvements
through automation and integration.
The Authority requires a customer-focused and commercially aware service management
approach which will enhance the overall experience for all employees, enabling them to
realise business outcomes with fewer IT-related or service limitations.
The ESM Solution will have a rolling contract term with a minimum 5-year period, with the
option to terminate the contract following a 2-year notice period. The earliest the 2-year
notice period can be implemented is from year 3 and at any point after this time period. The
2-year notice period allows for procurement and implementation of a new Solution.
Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.
II.2.5) Award criteria
Quality criterion: Technical Quality
/ Weighting: 55
Quality criterion: Social Value
/ Weighting: 5
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-005927
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Contract No: CO0591
Title: Enterprise Service Management Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/07/2025
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Alemba Ltd
Salisbury House
Cambridge
CB1 2LA
UK
NUTS: UKH3
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 580 955.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Court of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
14/08/2025