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UK2

DHCW Market Engagement RFI - Ambient Scribe Primary Care Solutions

  • First published: 18 August 2025
  • Last modified: 18 August 2025
  • This file may not be fully accessible.

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Contents

Summary

OCID:
ocds-h6vhtk-0589cf
Published by:
Digital Health & Care Wales
Authority ID:
AA81853
Publication date:
18 August 2025
Deadline date:
12 September 2025
Notice type:
UK2
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

BackgroundThe General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are undertaking a market discovery exercise to gain an understanding of available Ambient Voice Technology (AVT) offerings, that will at a minimum meet the needs of a General Practice (GP).ObjectivesThe objective is to engage the market to gather market intelligence, which will subsequently inform an approach to empower GP practices to use ambient scribe tools to drive General Practice efficiencies and enhance patient care.Market Engagement ProcessWe are undertaking an informal information gathering exercise regarding what solutions are available in the market. Suppliers are required to complete the an RFI questionnaire which can be accessed via the eTenderWales portal, weblink: https://etenderwales.bravosolution.co.uk/home.html . Completed responses must also be submitted via the eTenderWales portal no later than 12:00 on 12th September 2025.It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process.Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.

Full notice text

Scope

Procurement reference

pqq_33741

Procurement description

Background

The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are undertaking a market discovery exercise to gain an understanding of available Ambient Voice Technology (AVT) offerings, that will at a minimum meet the needs of a General Practice (GP).

Objectives

The objective is to engage the market to gather market intelligence, which will subsequently inform an approach to empower GP practices to use ambient scribe tools to drive General Practice efficiencies and enhance patient care.

Market Engagement Process

We are undertaking an informal information gathering exercise regarding what solutions are available in the market. Suppliers are required to complete the an RFI questionnaire which can be accessed via the eTenderWales portal, weblink: https://etenderwales.bravosolution.co.uk/home.html .

Completed responses must also be submitted via the eTenderWales portal no later than 12:00 on 12th September 2025.

It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process.

Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.

All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.

Main category

Goods

Delivery regions

  • UK - United Kingdom

Total value (estimated)

1 GBP Excluding VAT

1 GBP Including VAT

Contract dates (estimated)

01 August 2026, 00:00AM to 01 August 2036, 23:59PM

Contracting authority

Digital Health & Care Wales

Identification register:

  • GB-PPON

Address 1: Ty Glan-yr-Afon

Town/City: Cardiff

Postcode: CF11 9AD

Country: United Kingdom

Website: https://etenderwales.bravosolution.co.uk/

Public Procurement Organisation Number: PHXM-8593-WBPZ

Contact name: Jemma Edwards

Email: jemma.edwards4@wales.nhs.uk

Organisation type: Public authority - central government

Devolved regulations that apply: Wales

Procedure

Is the total value above threshold?

Above threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Delivery regions

  • UK - United Kingdom

Contract start date (estimated)

01 August 2026, 00:00AM

Contract end date (estimated)

01 August 2036, 23:59PM

Engagement

Engagement process description

As previously detailed the engagement process involves the completion an RFI questionnaire. The RFI questionnaire can be obtained via eTenderWales, weblink https://etenderwales.bravosolution.co.uk/

The project ID in eTenderWales is pqq_33741

Due date

12 September 2025, 23:59PM

Has the engagement period already ended?

No

Submission

Publication date of tender notice (estimated)

01 February 2026

Coding

Commodity categories

ID Title Parent category
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48000000 Software package and information systems Computer and Related Services

Delivery locations

ID Description
1000 WALES

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.