Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
London Borough of Hillingdon
Civic Centre
Uxbridge
UB8 1UW
UK
E-mail: rverma@hillingdon.gov.uk
NUTS: UKI74
Internet address(es)
Main address: www.hillingdon.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Local Healthwatch Service in Hillingdon
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough.
As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities.
The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision.
The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years.
The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
992 970.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI74
II.2.4) Description of the procurement
The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough.
As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities.
The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision.
The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years.
The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80
Price
/ Weighting:
20
II.2.11) Information about options
Options:
Yes
Description of options:
Three year extension
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-004946
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/07/2025
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Your Voice in Health & Social Care
1154672
London
UK
NUTS: UKI74
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 992 970.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The total value of the contract £992,970 (8 years) is for 5 years the initial length of the contract and 3 years of the optional extension period.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
19/08/2025