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UK7

Out of Hours Telephony Services

  • First published: 22 August 2025
  • Last modified: 22 August 2025
  • Record interest

     

  • This file may not be fully accessible.

  •  

Contents

Summary

OCID:
ocds-h6vhtk-0519a6
Published by:
Wales and West Housing Association Ltd
Authority ID:
AA0573
Publication date:
22 August 2025
Deadline date:
-
Notice type:
UK7
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Full notice text

Scope

Procurement reference

itt_117270

Procurement description

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Contracting authority

Wales and West Housing Association Ltd

Identification register:

  • GB-PPON

Address 1: 77 Parc Ty Glas

Town/City: Cardiff

Postcode: CF14 5DU

Country: United Kingdom

Website: www.wwha.co.uk

Public Procurement Organisation Number: PTLM-7319-QXJX

Email: procurement@wwha.co.uk

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Supplier

Doro Care t/a Carieum UK Ltd

Identification register:

  • GB-COH

Address 1: Aspinall House, Walker Park

Town/City: Blackburn

Postcode: BB1 2QE

Country: United Kingdom

Companies House: 04133585

Email: uk.info@careium.com

Type:

  • Large

Procedure

Procedure type

Below threshold - open competition

Contract

Out of Hours Telephony Services

ID: 1

Is the total value above threshold?

Below threshold

Date the contract will be signed (estimated)

19 August 2025, 00:00AM

Contract dates (estimated)

22 August 2025, 00:00AM to 31 July 2027, 23:59PM

Extension end date (if all the extensions are used): 31 July 2029

Can this contract be extended?: Yes

Renewal description:

Option to extend for a further 2 x 12 month extensions subject to need and satisfactory performance.

Lots

Divided into 1 lots

Lot number: 1 Status: Complete

Coding

Commodity categories

ID Title Parent category
79510000 Telephone-answering services Office-support services

Delivery locations

ID Description
1000 WALES

Document family

Notice details
Publication date:
21 May 2025
Deadline date:
20 June 2025 12:00
Notice type:
UK4
Version:
1
Authority name:
Wales and West Housing Association Ltd
Publication date:
22 August 2025
Deadline date:
Notice type:
UK7
Version:
1
Authority name:
Wales and West Housing Association Ltd

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.