Summary
- OCID:
- ocds-h6vhtk-058df5
- Published by:
- Maritime and Coastguard Agency
- Authority ID:
- AA22107
- Publication date:
- 27 August 2025
- Deadline date:
- -
- Notice type:
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.Expenses are recoverable in line with DfT Policy rates.
Full notice text
Scope
Procurement reference
TCA 3/7/1844
Procurement description
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.
Expenses are recoverable in line with DfT Policy rates.
Contracting authority
Maritime and Coastguard Agency
Supplier
CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute
Address 1: Globe House Eclipse Park, Sittingbourne Road, Maidstone
Town/City: Kent,
Postcode: ME14 3EN
Country: United Kingdom
NUTS code: UKJ45
Email: contracts@mcga.gov.uk
Type:
Procedure
Procedure type
Below threshold - without competition
Contract
Service Desk Certification (SDC) Programme
ID: 1 Is the total value above threshold?
Below threshold
Date the contract will be signed (estimated)
26 August 2025, 00:00AM Contract dates (estimated)
28 August 2025, 00:00AM to 26 June 2029, 23:59PM
Lots
Divided into 1 lots
Lot number: 1 Status: Complete
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 80510000 |
Specialist training services |
Training services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
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Details
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No further information has been uploaded.
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