Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS West and North London Integrated Care Board
Ferguson House, 15 Marylebone Road
London
NW1 5JD
UK
Contact person: Nichola Lane
E-mail: nichola.lane2@nhs.net
NUTS: UKI32
Internet address(es)
Main address: https://www.westandnorthlondon.icb.nhs.uk
Address of the buyer profile: https://www.westandnorthlondon.icb.nhs.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://atamis-1928.my.site.com/s/Welcome
Tenders or requests to participate must be sent to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://atamis-1928.my.site.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Crisis Text Helpline Services
Reference number: C462845
II.1.2) Main CPV code
85121270
II.1.3) Type of contract
Services
II.1.4) Short description
This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.
II.1.5) Estimated total value
Value excluding VAT:
1 800 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKI7
II.2.4) Description of the procurement
This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
1 800 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
02/09/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
04/08/2026
Local time: 11:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.<br/><br/>This opportunity is open for registration and to access documents from the 04/08/2026 and closes on the 02/09/2026. To publish the notice via Atamis we have to include an EOI deadline, but this is the deadline by which you must submit your bid and not just an EOI. All details on the timeline and procurement process are detailed in the tender pack within the document titled ITT Instructions. <br/><br/>Technical and Quality questions have been allocated within each of the 5 Key criteria and will be used to measure the supplier's response to deliver this requirement using the scoring methodology as detailed within the procurement documents. <br/>Documents are available as advised in the notice, on the Atamis portal using reference C462845.<br/>Bids must be submitted via Atamis as detailed in ITT Instructions available on the project page of the Atamis portal using the reference stated above. <br/><br/>The evaluation will first be a review of the Supplier Selection Criteria which satisfies the Basic Selection criteria and all bids which qualify will move onto stage 2 of the evaluation process as detailed in the ITT Instructions document.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2L
UK
VI.5) Date of dispatch of this notice
04/08/2026