Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Bernicia Group
7711
Oakwood Way, Ashwood Business Park
Ashington
NE63XF
UK
Contact person: Kerry Hunter
Telephone: +44 1912383812
E-mail: kerry.hunter@bernicia.com
NUTS: UKC
Internet address(es)
Main address: www.bernicia.com
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Telephony Solution
Reference number: BGPREF0042
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 250 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKC
II.2.4) Description of the procurement
Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: BER000555
Title: Digital Telephony Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/08/2026
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Zoom Communications Inc
207519588
Calgary
CA
NUTS: CA
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 250 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Bernicia Group
Ashington
UK
VI.5) Date of dispatch of this notice
06/08/2026