The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:
Published by:: Scottish Government
Authority ID:: AA26920
Publication date:: 08 August 2026
Deadline date:: -
Notice type:: Prior Information Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices.

This RFI is not a call for competition and does not form part of any evaluation or award process.

Full notice text

Prior information notice

This notice is for prior information only

Section I: Contracting authority

I.1) Name and addresses

Scottish Government

5 Atlantic Quay, 150 Broomielaw

Glasgow

G2 8LU

Telephone: +44 412425466

E-mail: laura.russell@gov.scot

NUTS: UKM

Internet address(es)

Main address: http://www.scotland.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

Additional information can be obtained from the abovementioned address

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

https://www.publiccontractsscotland.gov.uk/

I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Request for Information - Digital Telephony

II.1.2) Main CPV code

64210000

II.1.3) Type of contract

Services

II.1.4) Short description

This RFI is not a call for competition and does not form part of any evaluation or award process.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

32344270

32551100

32551200

32551400

45314100

50334120

64210000

64211000

64211100

64214200

64214000

64213000

64215000

64220000

II.2.3) Place of performance

NUTS code:

UKM

II.2.4) Description of the procurement

Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices.

The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027.

We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution.

II.3) Estimated date of publication of contract notice:

01/12/2026

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839584.

(SC Ref:839584)

VI.5) Date of dispatch of this notice

07/08/2026

Coding

Commodity categories

ID	Title	Parent category
64214000	Dedicated-business telephone network services	Telephone and data transmission services
45314100	Installation of telephone exchanges	Installation of telecommunications equipment
64215000	IP telephone services	Telephone and data transmission services
64211100	Local telephone services	Public-telephone services
64211000	Public-telephone services	Telephone and data transmission services
32344270	Radio and telephone control system	Reception apparatus for radiotelephony or radiotelegraphy
64213000	Shared-business telephone network services	Telephone and data transmission services
64220000	Telecommunication services except telephone and data transmission services	Telecommunications services
64210000	Telephone and data transmission services	Telecommunications services
32551100	Telephone connections	Telephone cables and associated equipment
32551200	Telephone exchanges	Telephone cables and associated equipment
32551400	Telephone network	Telephone cables and associated equipment
64214200	Telephone switchboard services	Dedicated-business telephone network services
50334120	Upgrade services of telephone switching equipment	Repair and maintenance services of line telephony and line telegraphy equipment

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: laura.russell@gov.scot
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.