Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
UK
E-mail: commercialservicesteam@nhsbsa.nhs.uk
NUTS: UKC22
Internet address(es)
Main address: https://www.nhsbsa.nhs.uk/
Address of the buyer profile: https://www.nhsbsa.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Work Force Management Solution
Reference number: C454085
II.1.2) Main CPV code
48517000
II.1.3) Type of contract
Supplies
II.1.4) Short description
To procure a suitable workforce management solution that is capable of ensuring business continuity, improving our current processes, drive efficiencies and improved performance providing new data insights and continue to support the NHSBSA services reliant on the system to manage and deliver best in class outputs to customers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 958 346.52
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC22
II.2.4) Description of the procurement
To procure a suitable workforce management solution that is capable of ensuring business continuity, improving our current processes, drive efficiencies and improved performance providing new data insights and continue to support the NHSBSA services reliant on the system to manage and deliver best in class outputs to customers.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Call off from G-Cloud
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/07/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Verint Systems UK Limited
02602824
241 Brooklands Road
Woking
KT13 0RH
UK
Telephone: +44 7825507388
E-mail: tenders@verint.com
NUTS: UK
Internet address(es)
URL: http://www.verint.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 958 346.52
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
UK
Internet address(es)
URL: https://www.nhsbsa.nhs.uk/
VI.5) Date of dispatch of this notice
11/08/2026